{"id":1880,"date":"2026-10-14T14:28:01","date_gmt":"2026-10-14T14:28:01","guid":{"rendered":"https:\/\/autosmarts.co\/en\/features\/corrective-action-tracking\/"},"modified":"2026-10-14T14:28:01","modified_gmt":"2026-10-14T14:28:01","slug":"corrective-action-tracking","status":"publish","type":"feature","link":"https:\/\/autosmarts.co\/en\/features\/corrective-action-tracking\/","title":{"rendered":"Action tracking"},"content":{"rendered":"\n<div class=\"wp-block-group as-isec as-isec--what is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-fwhat is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-fwhat__def is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Overview<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is corrective action tracking?<\/h2>\n\n\n\n<p class=\"as-fwhat__lead wp-block-paragraph\">Corrective action tracking follows each audit finding until it is fixed. In AutoSmart every failed item becomes an action automatically, with a person in charge and a due date, moves across a Kanban board from Pending to Approved, and escalates on its own when it runs late.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-fglance is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-fglance__title wp-block-paragraph\">At a glance<\/p>\n\n\n\n<p class=\"as-fglance__row wp-block-paragraph\"><strong>Included in<\/strong> Every plan; escalations from Growth; multi-level approval from Enterprise<\/p>\n\n\n\n<p class=\"as-fglance__row wp-block-paragraph\"><strong>Where<\/strong> Action plans on the app and the dashboard<\/p>\n\n\n\n<p class=\"as-fglance__row wp-block-paragraph\"><strong>Stages<\/strong> Pending, In progress, Completed, Approved<\/p>\n\n\n\n<p class=\"as-fglance__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/pricing\/\">See pricing \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--proof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Results<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results from AutoSmart customers<\/h2>\n\n\n\n<div class=\"wp-block-group as-iproofs is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">85%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Less time per facility audit at MG Motors MEA, down from 5\u20137 days to 1<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/mg-motors-case-study\/\">Read the MG Motors story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">2\u20133 days<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Nationwide dealer evaluation at Kia India, down from 2 weeks<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/kia-india-case-study\/\">Read the Kia India story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">10% \u2192 90%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Corrective actions closed at Behbehani Brothers<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/behbehani-case-study\/\">Read the Behbehani story \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--helps is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Key capabilities<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">From finding to fix, without chasing<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">The action plan writes itself during the audit, and the site owns it from there.<\/p>\n\n\n\n<div class=\"wp-block-group as-irow is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"712\" height=\"1116\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-1.webp\" alt=\"Failed answer on a phone in AutoSmart Audit turned into an action: problem, action to be taken, person in charge, due date and photo proof\" class=\"wp-image-1920\" style=\"width:330px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-1.webp 712w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-1-191x300.webp 191w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-1-653x1024.webp 653w\" sizes=\"auto, (max-width: 712px) 100vw, 712px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Capability 1<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">An action for every failed item<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every non-compliance becomes a tracked action automatically, with a person in charge and a deadline set at the point of audit.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>No manual follow-up lists<\/li>\n\n<li>A person in charge per question<\/li>\n\n<li>New owners added mid-audit<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irow as-irow--flip is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1217\" height=\"789\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-3.webp\" alt=\"Action waiting for approval in AutoSmart Audit, with photo proof, Approve and Send back buttons and its history\" class=\"wp-image-1921\" style=\"width:620px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-3.webp 1217w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-3-300x194.webp 300w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-3-1024x664.webp 1024w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-3-768x498.webp 768w\" sizes=\"auto, (max-width: 1217px) 100vw, 1217px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Capability 2<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tracked to sign-off<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Owners update each action with notes and photos as it moves across the board, and it closes only when it is approved.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>Pending, In progress, Completed, Approved<\/li>\n\n<li>Notes and photo proof of the fix<\/li>\n\n<li>One user creates, another fixes, a third approves<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irow is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1297\" height=\"731\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-2.webp\" alt=\"AutoSmart Audit action plan tracker across sites: counts by status, chronic and overdue actions, and a status bar per site\" class=\"wp-image-1922\" style=\"width:620px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-2.webp 1297w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-2-300x169.webp 300w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-2-1024x577.webp 1024w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-feat-actions-2-768x433.webp 768w\" sizes=\"auto, (max-width: 1297px) 100vw, 1297px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Capability 3<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Escalated when it runs late<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Escalation rules notify the right people when an action passes its due date, by deadline, severity or issue type.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>Overdue alerts<\/li>\n\n<li>Rules by deadline, severity or issue type<\/li>\n\n<li>Repeat issues tracked over time<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--covers is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">What\u2019s included<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Everything in action tracking<\/h2>\n\n\n\n<div class=\"wp-block-group as-icovers is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Create<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic action plans on every plan<\/li>\n\n<li>A person in charge and a due date per finding<\/li>\n\n<li>Issue codes and categories<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Track<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kanban action tracker<\/li>\n\n<li>Notes and photos from the owner<\/li>\n\n<li>Email alerts for assignments and approvals<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Close<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Escalation rules and overdue alerts (Growth)<\/li>\n\n<li>Multi-level approval (Enterprise)<\/li>\n\n<li>AI-suggested corrective actions (AI plan)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--used is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Where it\u2019s used<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where teams track corrective actions<\/h2>\n\n\n\n<div class=\"wp-block-group as-fused is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-fused__row is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-fused__label wp-block-paragraph\">Solutions<\/p>\n\n\n\n<ul class=\"wp-block-list as-fused__chips\">\n<li><a href=\"https:\/\/autosmarts.co\/en\/solution\/quality-audits-software\/\">Quality and safety audits<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/solution\/compliance-management-software\/\">Compliance management<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/solution\/dealer-audit-management-software\/\">Dealer audits<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/solutions\/\">All solutions \u2192<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-fused__row is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-fused__label wp-block-paragraph\">Industries<\/p>\n\n\n\n<ul class=\"wp-block-list as-fused__chips\">\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/automotive\/\">Automotive<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/fuel-stations\/\">Fuel stations<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/lube-retail\/\">Lube retail<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/tyre-retail\/\">Tyre retail<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/convenience-stores\/\">Convenience stores<\/a><\/li>\n\n<li><a href=\"https:\/\/autosmarts.co\/en\/industries\/\">All industries \u2192<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--faq is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">FAQ<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Corrective action tracking: common questions<\/h2>\n\n\n\n<div class=\"wp-block-group as-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is corrective action tracking?<\/summary>\n\n<p class=\"wp-block-paragraph\">Following each audit finding until it is fixed. In AutoSmart every failed item becomes an action with a person in charge and a due date, tracked until it is approved.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Who owns each action?<\/summary>\n\n<p class=\"wp-block-paragraph\">A person in charge can be set on each question and is notified when a non-compliance is logged. Auditors can add a new person in charge during the audit.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What stages does an action go through?<\/summary>\n\n<p class=\"wp-block-paragraph\">Pending, In progress, Completed and Approved, on a Kanban board.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens when an action is late?<\/summary>\n\n<p class=\"wp-block-paragraph\">Escalation rules notify and escalate automatically when an action passes its due date. Rules can be set by deadline, severity or issue type.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can more than one person approve an action?<\/summary>\n\n<p class=\"wp-block-paragraph\">Yes. An action can be created by one user, done by another and approved by a third, and from the Enterprise plan manager or head office sign-off can be required before it closes.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Every failed item becomes an action with an owner and a due date, tracked from Pending to Approved.<\/p>\n","protected":false},"featured_media":1919,"template":"","meta":{"footnotes":"","_as_icon":"clipboard-check"},"class_list":["post-1880","feature","type-feature","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/feature\/1880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/feature"}],"about":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/types\/feature"}],"version-history":[{"count":7,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/feature\/1880\/revisions"}],"predecessor-version":[{"id":2116,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/feature\/1880\/revisions\/2116"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media\/1919"}],"wp:attachment":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media?parent=1880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}