{"id":1412,"date":"2026-10-13T12:47:02","date_gmt":"2026-10-13T12:47:02","guid":{"rendered":"https:\/\/autosmarts.co\/en\/guidebooks\/saudi-commercial-agencies-compliance-guidebook\/"},"modified":"2026-10-13T12:47:02","modified_gmt":"2026-10-13T12:47:02","slug":"saudi-commercial-agencies-compliance-guidebook","status":"publish","type":"guidebook","link":"https:\/\/autosmarts.co\/en\/guidebooks\/saudi-commercial-agencies-compliance-guidebook\/","title":{"rendered":"Saudi Commercial Agencies Compliance Guidebook for Automotive Companies"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"overview\">What this guidebook covers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Holding a commercial agency in Saudi Arabia comes with after-sales duties to every customer, and the Ministry of Commerce fines them one customer at a time. In August 2026 one car agency was fined SAR 8.12 million for 175 after-sales violations, had its imports suspended and saw its brand start moving to another distributor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guidebook covers the 5 agency standards with 15 checkpoints: spare parts supply times, replacement vehicles during delayed repairs, warranty terms, repair order periods and recall campaigns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"standards\">The 5 agency standards<\/h2>\n\n\n\n<figure class=\"wp-block-table as-papertable as-gbtable\"><table><thead><tr><th>Code<\/th><th>Standard<\/th><th>Ideal fix time<\/th><\/tr><\/thead><tbody><tr><td>SEC-025<\/td><td>Spare parts availability and supply time<\/td><td>7 days<\/td><\/tr><tr><td>SEC-026<\/td><td>Replacement vehicle during delayed repairs<\/td><td>24 hours<\/td><\/tr><tr><td>SEC-027<\/td><td>Vehicle warranty terms and service<\/td><td>72 hours<\/td><\/tr><tr><td>SEC-028<\/td><td>Repair order completion period and documentation<\/td><td>24 hours<\/td><\/tr><tr><td>SEC-029<\/td><td>Vehicle recall campaign handling<\/td><td>Immediate<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"steps\">How to run a Saudi commercial agency compliance audit, step by step<\/h2>\n\n\n\n<ol class=\"wp-block-list as-gbsteps\">\n<li><strong>Confirm what applies.<\/strong> Confirm which brands the site sells and services as an agent or authorised distributor, and which service centres sit under each agency.<\/li>\n\n<li><strong>Walk the site, standard by standard.<\/strong> Score each of the 15 checkpoints Pass, Fail or N\/A. N\/A only where the standard rules it out, with the reason recorded. Pull open parts back-orders, delayed repair orders and the recall list, and check each against its time limit.<\/li>\n\n<li><strong>Capture the evidence.<\/strong> A pass counts only with proof captured at the time of the audit: parts order dates, replacement-car records, warranty documents, dated repair orders and recall completion by VIN.<\/li>\n\n<li><strong>Give every fail an owner and a fix time.<\/strong> Record what you saw and who owns the fix. Each standard carries an ideal fix time, from immediate to 7 days, counted from audit submission (see the table above).<\/li>\n\n<li><strong>Fix it, then prove it.<\/strong> The site fixes the cause and uploads proof of closure; the auditor checks the proof before closing the finding.<\/li>\n\n<li><strong>Re-check at the next audit.<\/strong> Confirm closed findings stay closed, and look for the same fail at your other sites so one gap doesn&#039;t repeat across the network.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"who\">Who this guidebook is for<\/h2>\n\n\n\n<ul class=\"wp-block-list as-gbwho\">\n<li>Agency principals<\/li>\n\n<li>After-sales directors<\/li>\n\n<li>Service managers<\/li>\n\n<li>Auditors<\/li>\n<\/ul>\n\n\n\n<p class=\"as-gbnote wp-block-paragraph\">A reference document, not legal advice. Fines and rules change: check the current text with the regulator or your legal adviser before acting.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Spare parts, replacement cars, warranties, repair orders and recalls: what the Saudi Ministry of Commerce expects from every vehicle agent.<\/p>\n","protected":false},"featured_media":1835,"menu_order":4,"template":"","meta":{"footnotes":"","_as_region":"Saudi Arabia","_as_topic":"Commercial agencies","_as_edition":"Edition 1 \u00b7 2026","_as_standards":"5","_as_checkpoints":"15","_as_pages":"10","_as_language":"","_as_law":"Commercial Agencies Law \u00b7 Product Safety Law","_as_regulator":"Ministry of Commerce","_as_facts":"SAR 8.12M | fined to one car agency for 175 after-sales violations (Aug 2026)\n14 days | legal limit to supply a rare spare part\nSAR 50,000 | maximum per violation under the Commercial Agencies Law","_as_pdf":1413,"_as_checklist_1":878,"_as_checklist_2":898,"_as_checklist_3":0,"_as_guide":127,"_as_solution":557},"class_list":["post-1412","guidebook","type-guidebook","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/guidebook\/1412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/guidebook"}],"about":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/types\/guidebook"}],"version-history":[{"count":1,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/guidebook\/1412\/revisions"}],"predecessor-version":[{"id":1414,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/guidebook\/1412\/revisions\/1414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media\/1835"}],"wp:attachment":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media?parent=1412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}