{"id":1459,"date":"2025-08-12T11:46:23","date_gmt":"2025-08-12T11:46:23","guid":{"rendered":"https:\/\/autosmarts.co\/en\/?page_id=1459"},"modified":"2026-02-13T05:47:14","modified_gmt":"2026-02-13T05:47:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/autosmarts.co\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#fff5e7 0%|#ffffff 10%” custom_padding=”31px||30px||false|false” custom_padding_tablet=”||20px||false|false” custom_padding_phone=”20px||||false|false” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”20px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”heading” _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”RGBA(255,255,255,0)” text_font_size=”56px” header_font=”|600|||||||” text_orientation=”center” custom_margin=”||30px||false|false” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”10px||30px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px||false|false” text_font_size_tablet=”56px” text_font_size_phone=”35px” text_font_size_last_edited=”on|phone” custom_css_free_form=”.highlight-text{|| background: linear-gradient(90deg, #ED8723 0%, #DD2228 100%);|| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| line-height: 120%||}||||.heading{|| font-size: 48px;||}||||@media (max-width: 640px){|| .heading{|| font-size: 36px;|| }||}” locked=”off” global_colors_info=”{}”]

FAQs<\/span><\/h1>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ closed_toggle_background_color=”#FFFFFF” toggle_icon=”L||divi||400″ icon_color=”#ED8723″ use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_line_height=”1.2em” body_text_color=”#4D4D4D” width=”70%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ toggle_line_height_tablet=”1.2em” toggle_line_height_phone=”1.4em” toggle_line_height_last_edited=”on|phone” border_radii=”on|10px|10px|10px|10px” border_color_all=”#ED8723″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Is there a feature to compare improvements between different periods?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

Absolutely. AutoSmart Audit allows you to track performance across different time frames, whether its Month-on-Month or Quarter-over-Quarter comparisons. For example: You can compare Month 1 vs Month 2 or Q1 vs Q2, identify recurring failures, measure progress, and review attached photo evidence and actions taken. <\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can auditors preview how a question will appear during the audit?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes. Our intuitive audit builder includes a live preview feature that shows exactly how each question will appear on the auditor\u2019s device. This ensures clarity and consistency, minimizing confusion during actual audits.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can Person-in-Charge (PIC) be assigned to each audit question?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Definitely. PICs can be mapped at the question level, and AutoSmart automatically notifies them if non-compliance is logged. They can then respond directly with corrective actions, supporting notes, and photographic evidence, all tracked within the system.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can auditors add a new PIC during an audit if the responsible person isn\u2019t already in the system?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes, auditors can quickly add new PICs on the fly during an audit. This feature ensures accurate responsibility mapping, even when roles change or new team members are involved.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can we create customized audit programs like SASO, ESMA, or brand-specific audits?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes. AutoSmart is fully configurable, allowing you to build audit templates aligned with regulatory frameworks like SASO (Saudi Arabia), ESMA (UAE), or OEM-specific brand standards, ensuring full compliance across markets and regions.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can we attach audit guidelines or ideal reference formats for questions?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes. Each audit question can be enriched with guides that include ideal benchmarks, visual samples, expected outcomes, and reference documents to ensure auditors understand the purpose and standards behind each checkpoint.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Is photo upload mandatory even for compliant responses?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes. AutoSmart Audit turns every failed item into a trackable task. Each task is assigned a due date, a PIC, and flows through a Kanban-style board (Pending \u2192 In Progress \u2192 Completed) to maintain visibility and accountability.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Is image upload mandatory even if the item is compliant?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]

It can be configured. For self-audits or sensitive checkpoints, you can make image upload mandatory even for compliant answers.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the dashboard allow score segmentation like Gold\/Silver\/Bronze?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Yes. You can define your own scoring brackets (e.g., 91\u2013100 Gold) and segment performance by brand, location, region, or outlet type. This makes benchmarking and performance evaluation highly actionable.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Is AutoSmart Audit built on Oracle or a third-party framework?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

No. AutoSmart Audit is a proprietary SaaS platform, custom-built exclusively for the automotive industry.<\/span><\/p>\n

 <\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Is pricing based on the number of users?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

No. Pricing is per outlet, not per user. You can onboard unlimited users including auditors, PICs, zone managers, and more users without incurring additional charges.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can access be restricted for zone managers or center owners?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. User permissions are highly configurable. You can restrict visibility by department or location to ensure users only see what\u2019s relevant to them.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Can we preview dashboards and reports before onboarding?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. You can request a trial instance with sample data to explore the reporting suite, dashboard visuals, and analytics features before going live.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” How long does it take to go live?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

AutoSmart Audit can be fully configured and launched in just 3\u20135 business days. For larger deployments, including training and custom workflows, implementation can take up to 2\u20134 weeks.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Do you support migration from Excel or legacy tools?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Our solution specialists and customer success team assists with full migration, including template creation and data import to user training, ensuring a smooth transition from existing tools or systems.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you have ROI benchmarks?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. In the case of Abdul Latif Jameel (Toyota, Saudi Arabia), digitizing their audit workflows led to an annual cost savings of $400,000 USD.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What if we\u2019ve already developed our own internal audit tool?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Many clients have transitioned from in-house or custom systems to AutoSmart due to its higher flexibility, lower maintenance overhead, and rapid evolution. We support seamless migration without disrupting your operations.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How does AutoSmart improve dealer compliance?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Through real-time checklists, automatic scoring, evidence capture, action tracking, and multi-site dashboards, AutoSmart promotes higher accountability and standardized compliance across your dealer network.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Is the platform suitable for multi-brand and multi-region networks?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. AutoSmart allows segmentation by brand, region, or outlet type, making it ideal for complex, multi-tiered organizations.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What dealership areas does AutoSmart Audit cover?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

The platform supports audits for all key dealership areas like brand compliance, facility checks, workshop operations, reception, tools, safety, accessories display, and process adherence.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Is mystery shopping supported?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. You can input outcomes from external mystery shopping programs, including photo evidence and notes, and view them alongside standard audit results.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How do dealers close findings?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Owners update each action with notes and images. The system automatically escalates unresolved or overdue tasks based on configured rules.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Can audits be conducted offline at the dealerships?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. AutoSmart offers full offline functionality with auto-sync capabilities, allowing users to work seamlessly without internet connectivity.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What types of evidence can be captured?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Photos and written notes are supported. At this time, barcode scanning and video uploads are not part of the platform.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How are reports shared with leadership?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Reports can be exported in PDF or Excel formats and include network-wide dashboards, individual site scorecards, and trend analysis views.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How is pricing structured, and how fast can we go live?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Pricing is per site, and because of our no-code checklist builder, most clients go live within days, making AutoSmart a fast, scalable solution.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can action plans involve multiple users for approval?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. An action plan can be created by one user, assigned to another for execution, and then routed to an approver for sign-off, ensuring complete accountability.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the platform offer automated escalation for overdue tasks?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. You can set escalation rules based on deadlines, severity, or issue types to ensure follow-ups happen without manual intervention.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can issues be categorized or coded for tracking?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Each issue can be tagged with codes or categories, making it faster and easier to generate detailed, filtered reports and trend insights.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the system track repeat issues?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. AutoSmart maintains a full issue history, enabling you to monitor recurring problems and highlight persistent non-compliance areas.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can report and action plan layouts be customized?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Layouts for reports, checklists, and action plans can be branded and formatted to match your requirements.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does the platform support geotagged images or videos?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. All images and video evidence can be geotagged, helping you to verify where the evidence was captured during audits.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Can image uploads be restricted to live camera use only?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. The platform can disable gallery uploads, requiring users to capture images directly via the device\u2019s camera for authenticity.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can the system manage multiple business units or brands?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Whether you manage multiple OEM brands or diverse business entities, AutoSmart lets you oversee them all from a unified platform.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can branches perform self-audits?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Self-audits can be enabled for selected locations or teams, providing local teams with autonomy while maintaining oversight.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Can photo uploads be required for specific checklist items?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. You can define which questions require mandatory photos, ensuring visual evidence is provided where it matters most.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can users create their own checklists?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. With the right permissions, users can build and manage their own audit or survey checklists tailored to specific needs.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does AutoSmart Audit integrate with external systems?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. The platform provides secure APIs for seamless integration with ERP, CRM, and other reporting tools.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I export my data for external reporting?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. All data can be exported for use in BI platforms, data warehouses, or external reporting systems.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Is AutoSmart available on both cloud and on-premise environments?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. We support flexible deployment, either on cloud or on-premise, based on your IT infrastructure and compliance requirements.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What kind of database technology powers AutoSmart Audit?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

We use industry-standard, secure database technologies to ensure reliability, performance, and scalability.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can audits be paused and resumed later?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Audits in progress are auto-saved, allowing users to pause and resume without data loss.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I customize user permissions?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. Permissions can be defined by user role, access level, location, or department to ensure secure and relevant access.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can access be restricted by brand, location, or program?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. You can limit a user\u2019s access, so they only see the brands, branches, or audit programs they are responsible for.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=” Do you provide manuals or user guides?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. We offer comprehensive documentation for admins, auditors, and managers to help them navigate and utilize the platform effectively.<\/span><\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Are training videos or live demos available?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″]

Yes. We provide detailed tutorial videos and live demo sessions for onboarding, training as needed.<\/span><\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

FAQsAbsolutely. AutoSmart Audit allows you to track performance across different time frames, whether its Month-on-Month or Quarter-over-Quarter comparisons. For example: You can compare Month 1 vs Month 2 or Q1 vs Q2, identify recurring failures, measure progress, and review attached photo evidence and actions taken. Yes. Our intuitive audit builder includes a live preview feature […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1459","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/pages\/1459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/comments?post=1459"}],"version-history":[{"count":13,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/pages\/1459\/revisions"}],"predecessor-version":[{"id":2499,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/pages\/1459\/revisions\/2499"}],"wp:attachment":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media?parent=1459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}