{"id":556,"date":"2026-10-17T16:01:59","date_gmt":"2026-10-17T16:01:59","guid":{"rendered":"https:\/\/autosmarts.co\/en\/solution\/dealer-audit-management-software\/"},"modified":"2026-10-17T16:01:59","modified_gmt":"2026-10-17T16:01:59","slug":"dealer-audit-management-software","status":"publish","type":"use_case","link":"https:\/\/autosmarts.co\/en\/solution\/dealer-audit-management-software\/","title":{"rendered":"Dealer audits"},"content":{"rendered":"\n<div class=\"wp-block-group as-isec as-isec--challenges as-isec--timeline is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">The challenge<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A dealer audit, the old way<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">OEMs, distributors and dealer groups check every dealership against their operating and brand standards. On paper, one audit goes like this.<\/p>\n\n\n\n<div class=\"wp-block-group as-itimeline is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-itimeline__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-itimeline__when wp-block-paragraph\">Day 1<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The visit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The auditor walks the dealership with paper forms, one for every standard.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-itimeline__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-itimeline__when wp-block-paragraph\">Days 2 to 6<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Typing it all up<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every answer is typed into a spreadsheet, and the photos are matched by hand.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-itimeline__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-itimeline__when wp-block-paragraph\">Day 7<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The report<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A report is emailed to head office, a week after the visit.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-itimeline__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-itimeline__when wp-block-paragraph\">Next visit<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The same gaps<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nobody at the dealer owned the fixes, so the same problems are found again.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"as-itimeline__note wp-block-paragraph\">Auditors write everything on paper, then type it all up later. At MG Motors MEA, checking one dealership used to take 5 to 7 days and about 56 hours of work. Now it takes one day.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--helps as-isec--visit is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">How it works<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before, during and after the visit<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">One platform for the whole dealer audit: the checklist on the auditor\u2019s phone, the action plan the dealer works through, and the dashboard head office reads.<\/p>\n\n\n\n<div class=\"wp-block-group as-ivisit is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-ivisit__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-ivisit__label wp-block-paragraph\">Before the visit<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your standard, ready on the phone<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your operating and brand standards become scored checklists, one place for every standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Head office sets the sections, scoring and photo rules once, so every auditor works from the same version and dealers can be compared fairly. Audits are scheduled per dealer, with reminders, so no visit is missed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No paper, no copying forms, nothing to print before the visit.<\/p>\n\n\n\n<ul class=\"wp-block-list as-ivisit__tags\">\n<li>Dealer Operating Standards<\/li>\n\n\n\n<li>Brand and CI<\/li>\n\n\n\n<li>Sales process<\/li>\n\n\n\n<li>Aftersales<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-ivisit__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-ivisit__label wp-block-paragraph\">During the visit<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Score each item, add photos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The auditor walks the showroom, workshop and back office, answers each item and adds photos as evidence. The score adds up as they go.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full as-ivisit__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"1305\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-checklist.webp\" alt=\"Dealer standards audit on a phone in AutoSmart Audit: CI signage and showroom 5S pass, the test drive process fails with a photo, score 82%\" class=\"wp-image-535\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-checklist.webp 700w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-checklist-161x300.webp 161w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-checklist-549x1024.webp 549w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-ivisit__step is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-ivisit__label wp-block-paragraph\">After the visit<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Actions for the dealer, scores for head office<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every gap becomes an action with a person in charge at the dealership and a due date. Head office sees the score the moment the audit is submitted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full as-ivisit__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1289\" height=\"775\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-dashboard.webp\" alt=\"AutoSmart Audit dashboard for a dealer network: average score 82%, dealers by grade, score by region and the most failed items\" class=\"wp-image-537\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-dashboard.webp 1289w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-dashboard-300x180.webp 300w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-dashboard-1024x616.webp 1024w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-automotive-dashboard-768x462.webp 768w\" sizes=\"auto, (max-width: 1289px) 100vw, 1289px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--proof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Results<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results from dealer networks<\/h2>\n\n\n\n<div class=\"wp-block-group as-iproofs is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">85%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Reduction in audit time at MG Motors MEA, from 5\u20137 days to 1 day<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/mg-motors-case-study\/\">Read the MG Motors story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">2\u20133 days<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Nationwide dealer evaluation at Kia India, down from 2 weeks<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/kia-india-case-study\/\">Read the Kia India story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">10% \u2192 90%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Corrective actions closed at Behbehani Brothers<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/behbehani-case-study\/\">Read the Behbehani story \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--compare is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Before and after<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">One dealer, two ways<\/h2>\n\n\n\n<div class=\"wp-block-group as-icompare as-icompare--stories is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-icompare__col as-icompare__col--before is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-icompare__big wp-block-paragraph\">7 days<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Without AutoSmart<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A stack of paper forms, one for every standard<\/li>\n\n\n\n<li>A report typed up days after the visit<\/li>\n\n\n\n<li>Actions in a spreadsheet the dealer never sees<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icompare__col as-icompare__col--after is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-icompare__big wp-block-paragraph\">1 day<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">With AutoSmart<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Every standard as a scored checklist in one application<\/li>\n\n\n\n<li>The score on the dashboard the moment the audit is submitted<\/li>\n\n\n\n<li>An action plan the dealer works through, with photo proof<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--covers is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">What gets audited<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What a dealer audit covers<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">Networks usually audit six areas of each dealership. Each can be its own checklist or part of one visit.<\/p>\n\n\n\n<div class=\"wp-block-group as-icovers is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Dealer Operating Standards<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Facility and showroom standards<\/li>\n\n\n\n<li>Staffing and training records<\/li>\n\n\n\n<li>Processes and KPIs<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Brand standards and CI<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fascia, pylon and signage<\/li>\n\n\n\n<li>Showroom and lounge design<\/li>\n\n\n\n<li>Branded materials and uniforms<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Sales process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greeting and needs analysis<\/li>\n\n\n\n<li>Test drives and licence checks<\/li>\n\n\n\n<li>Delivery and handover<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Aftersales<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service reception and job cards<\/li>\n\n\n\n<li>Parts storage and genuine parts<\/li>\n\n\n\n<li>Workshop 5S<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Customer experience<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer lounge standards<\/li>\n\n\n\n<li>Complaint handling<\/li>\n\n\n\n<li>Follow-up calls<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Sub-dealers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Same standard as your own dealerships<\/li>\n\n\n\n<li>Self-audits between visits<\/li>\n\n\n\n<li>One scale across the network<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--roles is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Who it\u2019s for<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Built for the teams that run dealer audits<\/h2>\n\n\n\n<div class=\"wp-block-group as-iroles is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Network development<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Set the standard once and see how every dealer performs against it, region by region, quarter by quarter.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Field operations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Area managers audit on a phone during the visit, leave with the report done and follow each dealer\u2019s actions to closure.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Audit agencies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Agencies auditing for an OEM run the client\u2019s checklist in AutoSmart and hand over scored, photo-backed results.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--faq is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">FAQ<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dealer standards audits: common questions<\/h2>\n\n\n\n<div class=\"wp-block-group as-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is a dealer standards audit?<\/summary>\n<p class=\"wp-block-paragraph\">A dealer standards audit checks each dealership against the network\u2019s operating and brand standards. In AutoSmart, auditors score each dealer on a phone, attach photos, and every failed item becomes a corrective action the dealer owns. Head office sees results for the whole network as each audit is submitted.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can we use our own OEM or network standard?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Your standard\u2019s sections, criteria and scoring become a checklist in AutoSmart, so auditors and dealers work from the same standard and results are comparable across the network.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Does it work in workshops with no signal?<\/summary>\n<p class=\"wp-block-paragraph\">Yes. Audits can be completed offline and upload automatically once the device is back online.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How do dealers follow up on findings?<\/summary>\n<p class=\"wp-block-paragraph\">Each failed item becomes an action with a person in charge at the dealership and a due date. The dealer updates it from Pending to Completed with photo proof, and the audit team sees progress without chasing.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does a rollout take?<\/summary>\n<p class=\"wp-block-paragraph\">It depends on the size of the network and the number of standards. Kia India piloted AutoSmart in late 2025 and reached network-wide use within one month.<\/p>\n<\/details>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Audit every dealership against your operating and brand standards on one platform, with real-time reports for the whole network.<\/p>\n","protected":false},"featured_media":537,"menu_order":1,"template":"","meta":{"footnotes":"","_as_icon":"car","_as_anchor":"Dealer standards audits","_as_audits":"Dealer Operating Standards, Brand standards, Corporate identity (CI)","_as_headline":"Dealer standards audits for every dealership in your network","_as_lead":"Audit every dealership against your operating and brand standards on one platform. Auditors score on a phone, every gap becomes an action the dealer owns, and head office sees the whole network in real time.","_as_video":"https:\/\/www.youtube.com\/watch?v=5di2QPPl9I4","_as_sol_featured":true},"industry_tag":[],"role_tag":[12,10,9],"class_list":["post-556","use_case","type-use_case","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case"}],"about":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/types\/use_case"}],"version-history":[{"count":8,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/556\/revisions"}],"predecessor-version":[{"id":2309,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/556\/revisions\/2309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media\/537"}],"wp:attachment":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media?parent=556"}],"wp:term":[{"taxonomy":"industry_tag","embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/industry_tag?post=556"},{"taxonomy":"role_tag","embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/role_tag?post=556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}