{"id":561,"date":"2026-10-14T05:33:14","date_gmt":"2026-10-14T05:33:14","guid":{"rendered":"https:\/\/autosmarts.co\/en\/solution\/warranty-audit-software\/"},"modified":"2026-10-14T05:33:14","modified_gmt":"2026-10-14T05:33:14","slug":"warranty-audit-software","status":"publish","type":"use_case","link":"https:\/\/autosmarts.co\/en\/solution\/warranty-audit-software\/","title":{"rendered":"Warranty audits"},"content":{"rendered":"\n<div class=\"wp-block-group as-isec as-isec--challenges is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">The challenge<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why warranty claims get rejected<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">Every warranty claim needs the right documents, parts and times. Three things lead to rejections and chargebacks.<\/p>\n\n\n\n<div class=\"wp-block-group as-ichallenges is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-ichallenge is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">\u201cClaims don\u2019t match the repair order\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">VIN, mileage or job codes differ between the claim and the repair order, and the claim is rejected.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-ichallenge is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">\u201cRetained parts go missing\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Replaced parts are not tagged or stored, so the claim can\u2019t be proven at the manufacturer\u2019s review.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-ichallenge is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">\u201cChecks happen after submission\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Errors are found by the manufacturer, not before the claim is sent.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--helps is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">How it works<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How warranty audits work in AutoSmart<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">Check claims before they are submitted, fix every gap, and keep every centre ready for the manufacturer\u2019s review.<\/p>\n\n\n\n<div class=\"wp-block-group as-irow is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"1275\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-checklist.webp\" alt=\"Warranty claim audit on a phone in AutoSmart Audit: repair order and VIN checks pass, a replaced part is not retained, score 85%\" class=\"wp-image-603\" style=\"width:330px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-checklist.webp 700w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-checklist-165x300.webp 165w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-checklist-562x1024.webp 562w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Step 1<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check each claim before it is submitted<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your warranty checklist covers claim accuracy, parts retention, labour times and documents, checked on a phone with photos.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>Claim checked against the repair order<\/li>\n\n<li>Parts retention with photos<\/li>\n\n<li>Labour time checks<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irow as-irow--flip is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1225\" height=\"787\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-actions.webp\" alt=\"AutoSmart Audit action plan for a service centre: a missing retained part and labour time above standard pending, claim photos in progress, two fixes completed\" class=\"wp-image-604\" style=\"width:600px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-actions.webp 1225w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-actions-300x193.webp 300w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-actions-1024x658.webp 1024w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-actions-768x493.webp 768w\" sizes=\"auto, (max-width: 1225px) 100vw, 1225px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Step 2<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fix gaps before the manufacturer sees them<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every error becomes an action with an owner and a due date, closed before the claim goes out.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>An owner and a due date<\/li>\n\n<li>Pending, In progress, Completed<\/li>\n\n<li>Photo proof of every fix<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irow is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized as-irow__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1289\" height=\"775\" src=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-dashboard.webp\" alt=\"AutoSmart Audit warranty dashboard: average score 85%, centres by grade, score by region and the most failed items\" class=\"wp-image-605\" style=\"width:620px\" srcset=\"https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-dashboard.webp 1289w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-dashboard-300x180.webp 300w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-dashboard-1024x616.webp 1024w, https:\/\/autosmarts.co\/en\/wp-content\/uploads\/2026\/10\/media-ui-sol-warranty-dashboard-768x462.webp 768w\" sizes=\"auto, (max-width: 1289px) 100vw, 1289px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group as-irow__text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-irow__label wp-block-paragraph\">Step 3<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">See which centres are review-ready<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The dashboard shows each centre\u2019s warranty score and the errors that repeat, so you fix the process, not just the claim.<\/p>\n\n\n\n<ul class=\"wp-block-list as-irow__points\">\n<li>Scores by centre and region<\/li>\n\n<li>Most frequent claim errors<\/li>\n\n<li>Open actions per centre<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--proof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Results<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Results from AutoSmart customers<\/h2>\n\n\n\n<div class=\"wp-block-group as-iproofs is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">85%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Less time per facility audit at MG Motors MEA, down from 5\u20137 days to 1<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/mg-motors-case-study\/\">Read the MG Motors story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">2\u20133 days<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Nationwide dealer evaluation at Kia India, down from 2 weeks<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/kia-india-case-study\/\">Read the Kia India story \u2192<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-iproof is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-iproof__num wp-block-paragraph\">10% \u2192 90%<\/p>\n\n\n\n<p class=\"as-iproof__label wp-block-paragraph\">Corrective actions closed at Behbehani Brothers<\/p>\n\n\n\n<p class=\"as-iproof__link wp-block-paragraph\"><a href=\"https:\/\/autosmarts.co\/en\/case-studies\/behbehani-case-study\/\">Read the Behbehani story \u2192<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--compare is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Before and after<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before and after AutoSmart<\/h2>\n\n\n\n<div class=\"wp-block-group as-icompare is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-icompare__col as-icompare__col--before is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Without AutoSmart<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Claims checked by the manufacturer, not before submission<\/li>\n\n<li>Retained parts untagged or missing<\/li>\n\n<li>Errors repeat because no one sees the pattern<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icompare__col as-icompare__col--after is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">With AutoSmart<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Every claim checked against one warranty checklist<\/li>\n\n<li>Parts retention recorded with photos<\/li>\n\n<li>Repeat errors visible on the dashboard<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--covers is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">What gets audited<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What warranty audits cover<\/h2>\n\n\n\n<p class=\"as-isec__intro wp-block-paragraph\">Teams check each claim and the warranty process behind it.<\/p>\n\n\n\n<div class=\"wp-block-group as-icovers is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Claim accuracy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repair order match<\/li>\n\n<li>VIN and mileage<\/li>\n\n<li>Job codes<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Parts retention<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tagged and stored parts<\/li>\n\n<li>Retention period<\/li>\n\n<li>Photo evidence<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Labour times<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Times against standard<\/li>\n\n<li>Technician records<\/li>\n\n<li>Variance notes<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Documentation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signed job cards<\/li>\n\n<li>Customer authorisation<\/li>\n\n<li>Supporting photos<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Claim preparation steps<\/li>\n\n<li>Submission checks<\/li>\n\n<li>Rejection follow-up<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-icover is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Manufacturer review<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review readiness<\/li>\n\n<li>Previous findings closed<\/li>\n\n<li>Your own scoring<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--roles is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">Who it\u2019s for<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Built for the teams that manage warranty<\/h2>\n\n\n\n<div class=\"wp-block-group as-iroles is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Quality and compliance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Check claims against one warranty standard before they are submitted.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Field operations<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Review each centre\u2019s warranty process on the visit and agree the fixes.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-irole is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Network development<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">See which centres reject most often and why, across the network.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group as-isec as-isec--faq is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"as-eyebrow wp-block-paragraph\">FAQ<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty audit software: common questions<\/h2>\n\n\n\n<div class=\"wp-block-group as-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is warranty audit software?<\/summary>\n\n<p class=\"wp-block-paragraph\">Warranty audit software checks warranty claims and the process behind them against one checklist: claim accuracy, parts retention, labour times and documents. Errors become tracked actions before the claim is submitted.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can we use the manufacturer\u2019s requirements?<\/summary>\n\n<p class=\"wp-block-paragraph\">Yes. The manufacturer\u2019s warranty requirements become checklist items with the evidence they need.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How is parts retention checked?<\/summary>\n\n<p class=\"wp-block-paragraph\">Auditors record each retained part with a photo against its claim, so missing parts are found before the review.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>Does it work offline?<\/summary>\n\n<p class=\"wp-block-paragraph\">Yes. Audits can be completed offline and sync automatically once the device is back online.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details as-faq__item is-layout-flow wp-block-details-is-layout-flow\"><summary>How do errors get fixed?<\/summary>\n\n<p class=\"wp-block-paragraph\">Each error becomes an action with an owner and a due date, tracked until it is closed with proof.<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Verify claims against repair orders, parts retention and labour times before submission, so fewer claims are rejected.<\/p>\n","protected":false},"featured_media":0,"menu_order":6,"template":"","meta":{"footnotes":"","_as_icon":"file-check","_as_anchor":"Warranty audit software","_as_audits":"Warranty claims","_as_headline":"Warranty audit software that checks every claim before it goes out","_as_lead":"Verify claims against repair orders, parts retention and labour times on one warranty checklist, fix errors before submission and keep every centre ready for the manufacturer\u2019s review.","_as_video":"https:\/\/www.youtube.com\/watch?v=nmOnNiA4VKY","_as_sol_featured":false},"industry_tag":[],"role_tag":[10,11],"class_list":["post-561","use_case","type-use_case","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case"}],"about":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/types\/use_case"}],"version-history":[{"count":3,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/561\/revisions"}],"predecessor-version":[{"id":1829,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/use_case\/561\/revisions\/1829"}],"wp:attachment":[{"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/media?parent=561"}],"wp:term":[{"taxonomy":"industry_tag","embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/industry_tag?post=561"},{"taxonomy":"role_tag","embeddable":true,"href":"https:\/\/autosmarts.co\/en\/wp-json\/wp\/v2\/role_tag?post=561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}