1

Is the VAT certificate displayed at visible locations, including near the point of sale (POS)?

2

Is waste segregation available at the workshop, with designated areas for metal, plastic, battery, tyre, thinner, paint, and other chemicals?

3

Is the SASO fuel label demonstration poster available and well displayed at the sales reception, and is the fuel label (color) displayed on the display vehicle (left rear window)?

4

Are the commercial registration permit, civil defense permit, municipality permit (matching business activities), and traffic registration permit all valid and displayed visibly on the wall?

5

Does the center have evidence of written approval or SMS for additional costs and revised delivery times, and is a hard copy of the additional job approval (e.g., SMS, WhatsApp screenshot) attached?

6

Is a courtesy car provided in accordance with regulations (for warranty repair or if the delivery date is promised but not met)?

7

Is a live contract copy for outsourced staff available and confirmed with the HR Manager, Service Manager, and Sales Manager?

8

Does the Service Advisor have knowledge of the buy-back policy, towing policy, courtesy car policy, and warranty policy, including warranty validation and extension periods?

9

Is the "Know Your Rights" roll-up banner or poster available and displayed prominently in the Service/ Sales/ Parts Reception area?

10

Are used acid-based batteries stored in a segregated, ventilated area and placed on drip trays?