Technical Diagnosis Checklist
Covers complaint verification, diagnostic process, DTC reports, root cause identification, repair recommendation, and technician notes.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is the customer's reported complaint physically verified by the technician (e.g., test drive, fault reproduction) before diagnosis begins?;
2. Is the complaint as understood by the technician confirmed against the original wording recorded on the job card, to avoid drift in interpretation?;
3. Where a complaint cannot be reproduced, is this clearly documented along with the steps taken to attempt reproduction?;
4. Is the vehicle's recent service and repair history reviewed as part of complaint verification, to identify related prior work?;
5. Is a diagnostic tool scan performed and a DTC (diagnostic trouble code) report generated for all electronically diagnosable faults?;
6. Is the DTC report retained on file and referenced in the technician's findings, rather than only used informally during diagnosis?;
7. Is a structured diagnostic procedure (OEM flowchart or equivalent) followed for complex faults, rather than diagnosis based on technician experience alone?;
8. Are diagnostic tools kept updated with the latest software version relevant to the vehicle being diagnosed?;
9. Does the technician's documentation identify the actual root cause of the fault, rather than only the symptom initially reported?;
10. Where multiple potential causes exist, is the elimination process documented, showing how the final root cause was confirmed?;
Customizable Audit Programs to Suit Your Business Needs
يتيح لك نظامنا المرن إنشاء قوائم أسئلة مخصصة، وتجميعها في برامج مفيدة، وضمان الامتثال عبر مختلف الأقسام. قم بمعاينة نماذج البرامج وقوائم الأسئلة لفهم كيف يمكنك تحسين عملية التدقيق بسهولة.