قائمة تحقق منطقة العملاء لمنهجية 5S
تغطي صالة الانتظار، ودورات المياه، ومنطقة المرطبات، ومنطقة الأطفال، ومكاتب الاستشارات، وشاشات العرض، وراحة العملاء بشكل عام.
نماذج برامج التدقيق
للحصول على قائمة التحقق الكاملة ومعايير التقييم، قم بتنزيل الملف
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1. Is the customer waiting lounge clean, with floors swept or vacuumed, surfaces wiped, and seating arranged consistently — not moved into informal configurations by previous customers?;
2. Is seating in good condition — no torn upholstery, broken frames, or wobbly legs — with damaged items removed and replaced promptly?
3. Are reading materials (magazines, brochures) current and neatly arranged, with no publications more than 3 months old remaining on display?
4. Is the lounge free from staff personal items, internal documents, or workshop materials that should not be visible in the customer-facing area?
5. Are customer washrooms clean, fully stocked with soap, hand towels or dryer, and toilet paper at all times of the day — not only at opening?
6. Are washrooms inspected on a documented schedule throughout the day, with the inspection log visible and current?
7. Is the refreshment area clean and stocked — with coffee machine, water dispenser, and any food items replenished before running out, not after a customer finds them empty?
8. Is refreshment equipment clean inside and out, with no dried spillage, staining, or build-up on dispensers, surfaces, or drip trays?
9. Where a children's area is provided, is it clean, safe, and stocked with appropriate activities — with damaged toys or equipment removed promptly?
10. Are consultation desks in the customer area clear of staff clutter, with only branded or customer-relevant materials visible from the customer's side of the desk?
برامج تدقيق قابلة للتخصيص لتناسب احتياجات أعمالك
يسمح لك نظامنا المرن بإنشاء قوائم أسئلة مخصصة، وتجميعها في برامج ذات دلالة، وضمان الامتثال عبر مختلف الأقسام. استعرض نماذج البرامج وقوائم الأسئلة لتفهم كيف يمكنك الارتقاء بعملية التدقيق لديك بسهولة.