Warranty Claim Submission Checklist
Covers claim creation, required documents, claim coding, labor operation, parts details, timelines, and submission accuracy.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is a warranty claim created in the system for every eligible repair, with no warranty-eligible work left unclaimed?;
2. Is the customer complaint accurately transcribed from the job card into the claim, without summarisation that loses diagnostic detail?;
3. Are all OEM-required supporting documents (diagnostic printout, technician notes, photos) attached to the claim before submission?;
4. Is the vehicle's chassis/VIN, mileage, and in-service date verified and correctly entered on every claim?;
5. Is the correct fault code or defect code selected for each claim, consistent with the diagnostic findings?;
6. Are labour operation codes selected accurately, matching the actual repair performed rather than a similar but incorrect code?;
7. Is claimed labour time consistent with the OEM standard time for the operation code used, with deviations explained where required?;
8. Is a second-person review (warranty administrator or service manager) conducted on claim coding before submission?;
9. Are part numbers on the claim verified against the parts actually fitted, with no generic or placeholder part numbers used?;
10. Is the quantity of parts claimed consistent with the quantity issued from parts inventory for that job?;
Customizable Audit Programs to Suit Your Business Needs
يتيح لك نظامنا المرن إنشاء قوائم أسئلة مخصصة، وتجميعها في برامج مفيدة، وضمان الامتثال عبر مختلف الأقسام. قم بمعاينة نماذج البرامج وقوائم الأسئلة لفهم كيف يمكنك تحسين عملية التدقيق بسهولة.