by Naseef Umar | Sep 12, 2025 | Automotive
Toyota not only stands out for its vehicles, but for the philosophy that drives its operations Kaizen, or continuous improvement. While many associate this approach with the factory floor, Toyota has extended this mindset all the way to its dealership network,...
by Naseef Umar | Sep 12, 2025 | Automotive
Delivering consistent service quality across multiple locations is essential in the automotive industry. Whether you’re managing a dealership network, car workshop, or service chain, maintaining high standards while ensuring regulatory compliance can be...
by Naseef Umar | Aug 22, 2025 | Automotive
Nothing frustrates a customer more than having to return for the same repair. Repeat visits damage trust, cost time, and create avoidable expenses for both the customer and the dealership. Toyota’s Fix-It-Right (FIR) standard is designed to address this by promoting...
by Naseef Umar | Aug 22, 2025 | Automotive
Managing consistent quality across automotive dealerships is no small task. For many dealer principals and OEM managers in India, staying on top of operational efficiency, customer satisfaction, and regulatory compliance is increasingly complex. With rising customer...
by Naseef Umar | Aug 13, 2025 | Automotive
When customers think of Mercedes-Benz, they expect more than just a premium car. They expect a luxury experience. That expectation doesn’t end on the showroom floor; it’s enforced through the Mercedes-Benz Dealer Evaluation (MBDE), a global dealership...
