Original Equipment Manufacturers (OEMs) recognize that their relationship with consumers does not end when a vehicle leaves the assembly line. The local dealership becomes the primary, and in most cases, the only point of contact for sales and service. In an...
For retail outlets and car dealerships across the country, ensuring that every outlet provides the same experience is a logistical nightmare. With the latest technology in operational audit systems, AutoSmart Audit is revolutionising the way businesses are run....
CI vs BRI Audits: Audits of corporate and brand identity play a critical role in determining the brand purpose of an automotive dealer and its alignment with the OEM. These audits are precisely designed and customised to the unique characteristics of each dealer-OEM...
A brand is much more than just a recognisable logo or a catchy slogan. It is an encompassing promise of quality, reliability, and exceptional customer service. When a potential car buyer steps onto a dealership lot, whether in bustling Tokyo, rural Texas, or central...
When a collision centre is busy, teams need to handle many repair orders. They must meet insurer requirements, follow OEM standards, and keep CSI scores high. All this while ensuring the shop floor runs smoothly. This is where body shop management software becomes...
Every automobile dealership has processes. Most automobile dealers lack a standard operating procedure. Few follow it consistently. It is rarely measured objectively or updated in real time at all locations. That’s the difference between car dealership...
