From 10% to 90% of corrective actions closed!
Behbehani Brothers’ two-person Quality Team audits multiple brands across multiple sites. Previously, audit findings were collated in spreadsheets, making them difficult to share and track, causing corrective actions to pile up.
By implementing AutoSmart Audit, managers now have direct ownership of their tasks. Consequently, over 90% of corrective actions are closed shortly after an audit, up from less than 10% previously
"From 10% to 90% of Corrective Actions Closed"
"The audits we conduct and the prompt action we now take are delivering tangible outcomes and making a real difference to our day-to-day operations. Much of our progress is driven by AutoSmart Audit. Before this platform, sharing results and tracking actions with managers was a major challenge. Now, the platform’s intuitive action plan gives managers complete ownership of their tasks while providing the Quality Team with full visibility over progress."
Client
Behbehani Brothers
Type
Distributor
Region
Bahrain
Industry
Automotive
About Behbehani Brothers
Based in Bahrain, Behbehani Brothers is a premier multi-brand automotive distributor with locations across the Kingdom. Part of a long-established family group, the company manages sales, aftersales service, and body shop repairs for some of the world’s most renowned marques, covering everything from volume models to luxury and performance brands.
To ensure every outlet consistently meets company and factory standards, Behbehani Brothers maintains a comprehensive internal audit framework that underpins manufacturer requirements and external audits.
The Pain Points
Behbehani Brothers needed a way to turn audit findings into completed actions. In early discussions, the core challenge was clear: while audits were being conducted, consistent follow-through was difficult. Several key obstacles were holding back their post-audit process:
Manual Record-Keeping: Findings were handwritten, compiled into physical reports, and manually transcribed into an Excel spreadsheet that only the Quality Team could update. Growing Action Backlogs: Corrective actions stalled due to a lack of clear tracking, delaying necessary improvements. Time Intensive Paperwork: Evidence was photocopied and archived manually, meaning reporting on a single audit took just as long as conducting it.What we did together
During onboarding, we mapped Behbehani’s existing procedures into structured audit questions and configured scoring to align with their established methodology, ensuring a seamless transition. By taking the time to understand their operational structure, we built custom categories and metrics tailored to their specific needs.
Following dedicated administrative training, their team now manages the platform independently. As their programme expanded beyond QMS audits into job card, warranty, and health and safety checks, we continued to scale the solution alongside them. This included developing a dedicated Document Audit feature with photo evidence attachment, replacing the warranty team’s manual spreadsheet tracking.
From 10% to 90% Closed!
Today, Behbehani Brothers manages QMS, job card, warranty, and health and safety audits within a single unified platform. Internal audit data now serves as direct evidence during external manufacturer audits. When one of the company’s premium brands introduced internal job card checks to its aftersales audit criteria, the team didn’t need time to prepare as reports from their audit activities were already available within AutoSmart and ready to present.
Corrective action closure rates improved dramatically, from under 10% to approximately 90% by the team’s own estimate. Over 10 audits were completed on AutoSmart within the first four months. A four-stage action plan (Pending, In Progress, Complete, Approved) empowers managers to take full ownership while maintaining total oversight for the Quality Team. Automated deadline alerts and weekly summaries keep managers informed of outstanding tasks, eliminating the need for the Quality Team to manually chase actions. Mobile auditing, direct photo attachment, and instantly shareable digital reports have completely replaced paper filings and manual spreadsheets.Similar Case Studies
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