Latest paper · Two-wheelers
The 2W Dealer Experience Gap
Why “compliant” two-wheeler networks still lose customers, and what a dealer standards programme should really be measuring.
Naseef Umar · 24 min read
Industry Insights
Industry Insights for multi-site networks
Research and points of view on how the best networks set standards, run audits and fix what they find. Built from the field, written to be used.
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Latest paper
How we write these papers
Written from the field, for the field
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From the field
Built on AutoSmart’s work with dealer standards programmes across passenger-vehicle, two-wheeler and commercial-vehicle networks, and on published industry research.
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Anonymous by design
No brand, network, dealer or person is identified. Figures from our work are ranges across many networks, never one company’s results.
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Practical
Every section ends with something to take back to your own network, and every paper ends with a 90-day plan.
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