New AutoSmart Audit Connect
OEMs, importers, distributors, national sales companies and dealer groups post external audit and mystery shopping requirements for free. Checked audit partners send sealed bids, in any market. You compare them side by side and choose the partner that fits.
Free for automotive brands. Audit and mystery shopping companies apply to join.
The marketplace
AutoSmart Audit Connect is an online marketplace from AutoSmart that matches automotive brands with external audit and mystery shopping companies. Brands post their requirements for free, checked audit partners send sealed bids, and the brand compares the bids and chooses the partner that fits.
Brands describe the work they need: the type of audit, the countries and cities, how many dealers and the dates. Audit partners see an anonymised version and bid on the work, not on who is asking. When the audit is done, the brand confirms the work and rates the partner, so every rating comes from a real project.
Two sides, one marketplace
For automotive brands
OEMs, OEM regional offices, national sales companies, importers, distributors and dealer groups.
For audit partners
External audit and mystery shopping companies.
How it works
Privacy by design
Until a brand chooses a partner, partners see only the audit type, countries, cities and number of dealers. Never the brand’s company, brands or dealers.
Bids are sealed too. No partner ever sees another partner’s price, while the brand sees every bid side by side.
Partners bid on the work, not on who you are.
For audit partners
US$100 per 3 months
Once your application is approved, membership opens:
Automotive brands stay free: creating an account and posting requirements costs nothing.
Trust
Partners can show certifications, memberships and insurance, such as:
ISO 9001MSPA membershipProfessional indemnity insurance
What you can post
Post one audit type or several, for one dealer or a whole network.
FAQ
AutoSmart Audit Connect is an online marketplace from AutoSmart that matches automotive brands with external audit and mystery shopping companies. Brands post their requirements for free, checked audit partners send sealed bids, and the brand compares the bids and chooses the partner that fits.
Automotive brands: OEMs at head office, OEM regional offices, national sales companies, importers, distributors and dealer groups. AutoSmart checks every brand account, usually within 48 hours.
Yes. Creating a brand account and posting audit and mystery shopping requirements is free.
No. Until you choose a partner, partners see only the audit type, countries, cities and number of dealers. Your company, brands and dealers stay private.
No. Bids are sealed. Other partners never see your bid, and the brand compares all bids side by side.
Create an account and complete a short application in six steps, which you can save at any time. AutoSmart reviews every application. Once approved, you pay a membership and every open requirement opens up for bidding.
Mystery shopping for sales and service, mystery calls, online and lead handling checks, dealer standards audits, corporate identity (CI) audits, process and compliance audits, workshop and aftersales audits, warranty audits, repair order audits, used car audits, and stock and inventory audits. The work can be done on site, by phone, online or by live video.
Any market. Brands can post requirements for dealers in any country, and audit partners choose the countries they cover.
AutoSmart Audit, the audit tool built into Connect, can be used to run the work, with digital checklists, photo evidence, automatic reports and live dashboards. Brands that already use their own audit tool can keep it.
AutoSmart Audit Connect
Registration takes a minute. Brands post requirements for free; audit and mystery shopping companies apply to join.