The challenge
Why warranty claims get rejected
Every warranty claim needs the right documents, parts and times. Three things lead to rejections and chargebacks.
“Claims don’t match the repair order”
VIN, mileage or job codes differ between the claim and the repair order, and the claim is rejected.
“Retained parts go missing”
Replaced parts are not tagged or stored, so the claim can’t be proven at the manufacturer’s review.
“Checks happen after submission”
Errors are found by the manufacturer, not before the claim is sent.
How it works
How warranty audits work in AutoSmart
Check claims before they are submitted, fix every gap, and keep every centre ready for the manufacturer’s review.
Step 1
Check each claim before it is submitted
Your warranty checklist covers claim accuracy, parts retention, labour times and documents, checked on a phone with photos.
- Claim checked against the repair order
- Parts retention with photos
- Labour time checks
Step 2
Fix gaps before the manufacturer sees them
Every error becomes an action with an owner and a due date, closed before the claim goes out.
- An owner and a due date
- Pending, In progress, Completed
- Photo proof of every fix
Step 3
See which centres are review-ready
The dashboard shows each centre’s warranty score and the errors that repeat, so you fix the process, not just the claim.
- Scores by centre and region
- Most frequent claim errors
- Open actions per centre
Results
Results from AutoSmart customers
85%
Less time per facility audit at MG Motors MEA, down from 5–7 days to 1
Before and after
Before and after AutoSmart
Without AutoSmart
- Claims checked by the manufacturer, not before submission
- Retained parts untagged or missing
- Errors repeat because no one sees the pattern
With AutoSmart
- Every claim checked against one warranty checklist
- Parts retention recorded with photos
- Repeat errors visible on the dashboard
What gets audited
What warranty audits cover
Teams check each claim and the warranty process behind it.
Claim accuracy
- Repair order match
- VIN and mileage
- Job codes
Parts retention
- Tagged and stored parts
- Retention period
- Photo evidence
Labour times
- Times against standard
- Technician records
- Variance notes
Documentation
- Signed job cards
- Customer authorisation
- Supporting photos
Process
- Claim preparation steps
- Submission checks
- Rejection follow-up
Manufacturer review
- Review readiness
- Previous findings closed
- Your own scoring
Who it’s for
Built for the teams that manage warranty
Quality and compliance
Check claims against one warranty standard before they are submitted.
Field operations
Review each centre’s warranty process on the visit and agree the fixes.
Network development
See which centres reject most often and why, across the network.
FAQ
Warranty audit software: common questions
What is warranty audit software?
Warranty audit software checks warranty claims and the process behind them against one checklist: claim accuracy, parts retention, labour times and documents. Errors become tracked actions before the claim is submitted.
Can we use the manufacturer’s requirements?
Yes. The manufacturer’s warranty requirements become checklist items with the evidence they need.
How is parts retention checked?
Auditors record each retained part with a photo against its claim, so missing parts are found before the review.
Does it work offline?
Yes. Audits can be completed offline and sync automatically once the device is back online.
How do errors get fixed?
Each error becomes an action with an owner and a due date, tracked until it is closed with proof.
