Warranty Audit Checklist
Covers claim sampling, documentation review, parts verification, policy compliance, fraud indicators, dealer process gaps, and audit closure.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is a statistically meaningful sample of claims selected for review (e.g., randomised, not pre-selected by the dealership)?;
2. Does the sample include a mix of high-value, high-frequency, and randomly selected claims rather than only the easiest to review?;
3. Is each sampled claim's documentation reviewed for completeness and internal consistency (job card, diagnostic report, photos, invoice all aligned)?;
4. Are findings from the documentation review categorised by type (missing document, coding error, policy breach) to support trend analysis?;
5. Are claimed parts physically verified against retained parts in storage for the sampled claims, where applicable?;
6. Is parts pricing and quantity on the claim cross-checked against the dealership's parts inventory records?;
7. Are sampled claims checked against current OEM warranty policy to confirm eligibility and correct application of claim limits?;
8. Is genuine parts usage verified for sampled claims, with no evidence of aftermarket substitution claimed as OEM?;
9. Are sampled claims checked for duplicate submissions (same fault, same vehicle, claimed more than once)?;
10. Are claims checked for patterns suggesting fabricated faults (e.g., identical complaint wording across unrelated vehicles, implausible fault frequency)?;
Customizable Audit Programs to Suit Your Business Needs
Our flexible system allows you to create tailored question lists, group them into meaningful programs, and ensure compliance across various departments. Preview sample programs and question lists to understand how you can elevate your auditing process with ease.