5S Customer Area Checklist
Covers waiting lounge, washrooms, refreshment area, kids area, consultation desks, display screens, and overall customer comfort.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is the customer waiting lounge clean, with floors swept or vacuumed, surfaces wiped, and seating arranged consistently — not moved into informal configurations by previous customers?;
2. Is seating in good condition — no torn upholstery, broken frames, or wobbly legs — with damaged items removed and replaced promptly?
3. Are reading materials (magazines, brochures) current and neatly arranged, with no publications more than 3 months old remaining on display?
4. Is the lounge free from staff personal items, internal documents, or workshop materials that should not be visible in the customer-facing area?
5. Are customer washrooms clean, fully stocked with soap, hand towels or dryer, and toilet paper at all times of the day — not only at opening?
6. Are washrooms inspected on a documented schedule throughout the day, with the inspection log visible and current?
7. Is the refreshment area clean and stocked — with coffee machine, water dispenser, and any food items replenished before running out, not after a customer finds them empty?
8. Is refreshment equipment clean inside and out, with no dried spillage, staining, or build-up on dispensers, surfaces, or drip trays?
9. Where a children's area is provided, is it clean, safe, and stocked with appropriate activities — with damaged toys or equipment removed promptly?
10. Are consultation desks in the customer area clear of staff clutter, with only branded or customer-relevant materials visible from the customer's side of the desk?
Customizable Audit Programs to Suit Your Business Needs
Our flexible system allows you to create tailored question lists, group them into meaningful programs, and ensure compliance across various departments. Preview sample programs and question lists to understand how you can elevate your auditing process with ease.