Technician Productivity Checklist
Covers clocking discipline, job allocation, efficiency, training, skill level, idle time, comeback rate, and productivity reporting.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is every technician clocking on and off each job using the DMS or time-tracking system, with no manual time entries as a substitute?;
2. Are jobs allocated to technicians by the workshop controller based on skill level and certification, not simply whoever is available?;
3. Is the job allocation board or digital tool updated in real time, reflecting each technician's current workload at any point in the day?;
4. Is technician idle time (time not clocked on a job) tracked and investigated for cause when it exceeds the defined threshold?;
5. Is individual technician efficiency (standard hours produced versus hours attended) tracked and reviewed on a weekly basis?;
6. Are technicians consistently below the efficiency target reviewed to determine whether the cause is skill gap, parts delays, or job allocation issues?;
7. Is overall workshop efficiency reviewed daily, with underperformance addressed on the same day rather than deferred to the weekly review?;
8. Are excessive time-on-job deviations from standard time investigated, distinguishing between legitimate complexity and inefficiency?;
9. Is each technician's current certification level recorded and factored into job allocation, with no technician assigned work beyond their qualified scope?;
10. Are skill gaps identified through productivity and comeback data translated into targeted training plans, rather than relying on scheduled generic training alone?;
Customizable Audit Programs to Suit Your Business Needs
Our flexible system allows you to create tailored question lists, group them into meaningful programs, and ensure compliance across various departments. Preview sample programs and question lists to understand how you can elevate your auditing process with ease.