A dealer network with strong products and skilled people still loses money when the processes connecting them don’t hold up. A delayed parts order keeps a vehicle in the workshop, an inconsistent service handover chips away at CSI, and a slow audit leaves...
If you run warranty operations for an OEM, you already know the basic mechanics: a dealer submits a claim, the OEM pays it, and somewhere in between, a job card is supposed to justify the cost. What most networks don’t have a clean answer for is how often that...
إن تدقيق وكلاء كيا ليس مجرد زيارة روتينية؛ فهو يؤثر على درجات رضا العملاء (CSI)، وتصنيفات شبكتك، ومدى أهليتك لبرامج حوافز الوكلاء. ومع ذلك، لا تبدأ غالبية الوكالات في إيلاء الاتمام لمعايير تدقيق وكلاء كيا إلا في الأسابيع التي تسبق وصول المدقق...
An automotive dealership facility audit is a detailed inspection of the dealership’s building, grounds, and customer areas. It checks if they meet OEM brand standards, safety codes, and franchise rules. It differs from a financial audit or an operational review....
Every major OEM has its own compliance framework to maintain brand standards and operational quality. BMW has Retail. Next, Honda has GDSI, and Mercedes-Benz runs its Signature Program. This article compares Toyota Kodawari to dealership management and OEM audit...
