Blogs
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How Kia’s Red Cube Concept Transforms Dealership Design & Customer Experience
Kia’s transformation from a budget-focused automaker into a modern, design-led global brand has been one of the most notable shifts in the automotive industry. A major part of this is the Kia Red Cube concept. This global dealership design standard brings the brand's...
Hyundai GDSI: A New Era of Dealership Design and Service Identity
Hyundai’s Global Dealership Space Identity (GDSI) is a global initiative aimed at creating a consistent and customer-focused experience across all Hyundai dealerships. The updated GDSI 2.0 version builds on this vision by emphasizing modern design, digital...
Honda Clinic: Ensuring Consistent Service Quality Across Honda Dealerships
Honda’s reputation for reliability is about more than just its vehicles. It also involves the customer experience. The Honda Clinic is an internal audit and service quality program designed to assess and enhance every area of a Honda dealership's operations. It...
What Is Honda Clinic? Dealership Audit & Service Excellence
Honda Clinic: Elevating Dealership Standards Through Service Audits and Process Discipline If you’ve ever visited a Honda dealership, you’ve likely experienced a level of service that feels polished and professional. That’s because Honda runs a structured program...
Toyota’s DERAP and DPOK: Driving Dealership Environmental and Operational Excellence
Toyota’s dedication goes beyond building reliable vehicles and delivering excellent customer service. Behind the scenes, the company supports its dealerships through two key programs: DERAP and DPOK, which focus on environmental responsibility and operational...
Toyota Service Management(TSM) : Driving Quality Globally
To ensure every dealership meets Toyota’s high standards and delivers exceptional customer service, the company created the Toyota Service Management (TSM) program. This service compliance framework outlines specific benchmarks for after-sales operations, helping...
BSI Standards in Automotive: Safety, Compliance & Innovation
As automotive technology accelerates from electric drivetrains to advanced driver assistance systems (ADAS) standards must evolve to ensure safety, sustainability, and operational consistency. British Standards Institution (BSI) automotive standards, particularly BS...
Toyota Kodawari: Commitment to Service Excellence
When it comes to vehicle service, Toyota’s reputation for quality doesn’t stop at manufacturing. It continues into the dealership experience through Kodawari, Toyota’s globally implemented standard for after sales excellence. In...
Top Automotive OEM Audit Standards Every Dealership Should Know
There are many OEM audit standards today, it can feel like navigating a maze. If you're running an automotive dealership, you know that staying compliant with OEM standards is essential. But with every automotive brand following its own set of guidelines, how do you...