Ask most OEM warranty teams how they cover their dealer network and the honest answer is some version of sampling: a percentage of claims reviewed each month, weighted maybe toward higher-value repairs, rotated across dealerships over time. At a small network,...
Warranty leakage doesn’t show up as a line item anywhere. It’s not a number a finance team can point to directly, which is exactly why it’s easy to underestimate. It’s the gap between what an OEM should be paying in warranty claims and what it...
Disclaimer: AutoSmart Audit is an independent dealer audit management platform, not affiliated with or endorsed by Hyundai Motor Company. All references to Hyundai dealer standards are based on publicly available industry information. All brand names belong to their...
Two dealerships can score identically on a compliance audit and still deliver completely different customer experiences. That gap is the reason this question keeps coming up. The mystery shopping vs dealer audits debate is not really about which method is better. Each...
A dealer group representing four brands is not running one compliance programme. It is running four, each with its own standards, cycle, and expectations from the OEM. Most groups reach a point where checking in informally is no longer enough. Standards slip at one...
Audit failures vary in consequence, but most scoring models treat them as equal. A dealership that fails a safety item can end up scoring the same as one that missed a dozen signage points. That is the problem a dealer audit scoring model exists to solve. In this...
