Future of Facility Audit Starts Here

Most OEM warranty teams didn't choose manual job card review as a strategy they inherited it. Paper job cards, disconnected dealer systems, and claims processes that predate any real digital infrastructure all combined to make manual review the only option for a long...

Warranty auditors don't need a longer checklist. Most already have one, and most job cards pass it without much friction, that's part of the problem. A job card can satisfy every box on a standard checklist and still be hiding something, because the checklist is...

Ask an OEM warranty team to explain how a claim gets from "repair happened" to "payment approved," and most can describe the process in broad strokes. Ask them to point to exactly where a specific discrepancy entered that chain, and the answer gets a lot vaguer. That...

Most warranty audit checklists fail for a boring reason: they're built by the OEM's warranty team, for the OEM's warranty team, and then handed to dealerships as something to comply with rather than something to actually use. The result is predictable a checklist that...

If you run warranty operations for an OEM, you already know the basic mechanics: a dealer submits a claim, the OEM pays it, and somewhere in between, a job card is supposed to justify the cost. What most networks don't have a clean answer for is how often that...

Most warranty cost conversations start at the claim level — approval rates, clawbacks, dealer scorecards. Job cards rarely come up until something's already gone wrong. That's backwards. The claim is just the output. The job card is where the actual repair, the actual...

Most warranty fraud isn't dramatic. It's not a single obviously fabricated claim that jumps off the page — those get caught. It's smaller and slower: a labor hour padded here, a part billed that wasn't quite needed there, a repeat repair coded slightly differently...

Ask most OEM warranty teams how they cover their dealer network and the honest answer is some version of sampling: a percentage of claims reviewed each month, weighted maybe toward higher-value repairs, rotated across dealerships over time. At a small network, that's...

Warranty leakage doesn't show up as a line item anywhere. It's not a number a finance team can point to directly, which is exactly why it's easy to underestimate. It's the gap between what an OEM should be paying in warranty claims and what it actually pays — inflated...