Dealer Manpower Readiness Checklist
Covers role-wise staffing, recruitment status, training completion, certification, productivity, attrition, and succession planning.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Are all sanctioned headcount positions for sales, service, and parts filled as per the approved organisation structure?;
2. Is a current recruitment tracker maintained for open positions, with time-to-fill monitored against target?;
3. Is the staffing ratio (e.g., technicians per bay, advisors per throughput volume) in line with the defined operating model?;
4. Are temporary or outsourced staff contracts current and confirmed with HR, with no expired agreements in active use?;
5. Have all staff completed mandatory induction training within the required timeframe of joining?;
6. Are role-specific OEM/brand certifications current for all staff required to hold them?;
7. Is a training completion tracker maintained and reviewed, with overdue or lapsed certifications flagged for action?;
8. Is a skills gap analysis conducted periodically per role, with closure plans tracked to completion?;
9. Is staff productivity (e.g., sales per head, jobs completed per technician) tracked and reviewed against defined benchmarks?;
10. Is staff attrition tracked by role and reviewed for trends, with exit interview data used to inform retention actions?;
Customizable Audit Programs to Suit Your Business Needs
Our flexible system allows you to create tailored question lists, group them into meaningful programs, and ensure compliance across various departments. Preview sample programs and question lists to understand how you can elevate your auditing process with ease.