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Most OEM warranty teams didn't choose manual job card review as a strategy they inherited it. Paper job cards, disconnected dealer systems, and claims processes that predate any real digital infrastructure all combined to make manual review the only option for a long...

Warranty auditors don't need a longer checklist. Most already have one, and most job cards pass it without much friction, that's part of the problem. A job card can satisfy every box on a standard checklist and still be hiding something, because the checklist is...

Ask an OEM warranty team to explain how a claim gets from "repair happened" to "payment approved," and most can describe the process in broad strokes. Ask them to point to exactly where a specific discrepancy entered that chain, and the answer gets a lot vaguer. That...