The challenge
Challenges automotive networks face
OEMs, distributors and dealer groups audit their networks against dozens of standards. The same three problems come up every time.
“Every programme has its own checklist”
OEM standards, corporate identity, aftersales, warranty and safety each come with their own forms, so audits are slow and results are scattered across spreadsheets.
“Reports take longer than the audit”
Findings are written up after the visit, so it can take days before a dealer sees the result, and weeks before head office sees the network.
“Actions don’t get closed”
Corrective actions sit in a spreadsheet only the audit team can update, so dealers don’t own them and the same findings come back next time.
How AutoSmart helps
How AutoSmart helps automotive networks
Whether you run dealer operating standards, CI audits or warranty checks, every programme runs in one app. For network audits of dealers, see dealer audit software; for workshops, see bodyshop audit software.
Solves challenge 1
Every programme in one checklist app
OEM standards, corporate identity, sales, aftersales and bodyshop checks become scored checklists on the auditor’s phone, with photos where they matter, so every dealer is checked the same way.
- OEM and network standards side by side
- Photos required where they matter
- Works offline in the workshop
Solves challenge 2
Every finding becomes an action the dealer owns
Failures become actions with a person in charge at the dealership and a due date, tracked from Pending to Completed, so dealers own the fix and the audit team sees progress.
- A person in charge and a due date
- Pending, In progress, Completed
- Photo proof of every fix
Solves challenge 3
See the whole network the day the audit closes
Scores, failed items and open actions reach the dashboard as each audit is submitted, by region, dealer and standard, so OEMs and distributors see the network in real time.
- Scores by region, dealer and standard
- Most failed items across the network
- Compare quarters at a glance
Results
Results from automotive networks
What gets audited
What automotive audits cover
Automotive networks usually audit six areas with AutoSmart. Each runs as its own checklist or as part of one visit.
Dealer operating standards
- Facility and showroom standards
- Staffing and training records
- Process and KPI reviews
- Sub-dealer compliance
Corporate identity
- Fascia, pylon and signage
- Showroom and lounge design
- Branded materials and uniforms
- CI guide compliance
Sales process
- Customer greeting and needs analysis
- Test drive process and licence checks
- Vehicle display and pricing
- Delivery and handover
Aftersales and warranty
- Service reception and job cards
- Warranty claims and evidence
- Parts storage and genuine parts
- Workshop 5S
Bodyshop quality
- Repair process and quality checks
- Paint booth and materials
- Insurance repair documentation
- Vehicle handover checks
Customer experience
- Mystery shopping visits
- Complaint handling
- Follow-up calls
- Customer lounge standards
Showroom, service reception, workshop and bodyshop: one standard across every dealer.
Standards and regulations
Standards and regulations, built into your checklists
OEM programmes and local rules sit in the same audit, so one visit covers both.
OEM dealer programmes
Programmes such as Toyota TSM, Hyundai GDSI or Mercedes-Benz MBDE, set up as scored checklists.
MoCI dealer evaluation (KSA)
The Saudi Ministry of Commerce requirements for car dealers and after-sales service.
UAE consumer protection
Rules for car dealerships on warranties, pricing and after-sales service.
Workshop health and safety
Lifts, hazardous materials, PPE and fire safety in workshops and bodyshops.
Environmental compliance
Waste oil, paint booth emissions and hazardous waste handling.
Your network standard
Your own dealer standard, scored exactly the way you score it today.
FAQ
Automotive audits: common questions
What is automotive audit software?
Automotive audit software replaces paper and spreadsheet checklists for dealer, showroom and workshop audits. Auditors score each site on a phone, attach photos, and every failed item becomes an action the dealer owns. OEMs and distributors see the whole network as soon as each audit is submitted.
Which automotive audits can AutoSmart run?
Dealer operating standards, corporate identity, sales process, aftersales and warranty, bodyshop quality and customer experience, including mystery shopping. Each can be its own audit or part of one visit.
Can OEM programmes like TSM or GDSI be digitised?
Yes. The programme’s sections, criteria and scoring become a checklist in AutoSmart, so auditors and dealers work from the same standard and results are comparable across the network.
How do distributors audit sub-dealers?
Sub-dealers sit in the same network as the distributor’s own sites. The distributor sees every outlet on one scale, and sub-dealers can run self-audits between visits.
How long does it take to roll out across a network?
It depends on the size of the network and the number of programmes. Kia India piloted AutoSmart in late 2025 and reached network-wide use within one month.
