What this checklist covers
The EV Readiness Audit Checklist is a 15-point scorecard for EV facility, manpower, tools, charging setup, safety, customer handling, and documentation. Each criterion is scored from 1 to 5 on what the auditor sees on the day, and every gap goes into an action plan with an owner and a close date.
AutoSmart tip: EV readiness is a single-point-of-failure risk for dealerships selling electric vehicles — a customer whose EV cannot be serviced correctly, diagnosed accurately, or charged safely loses confidence in both the brand and the dealer. The minimum viable EV readiness standard is not a waiting list for a training course; it is at least one certified HV technician on shift, correct tools available, and a safe work area in place, before the first EV is delivered.
The checks
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Facility and charging setup
- Is at least one dedicated EV service bay available, equipped with the OEM-specified high-voltage safe work area requirements (insulated flooring, HV warning signage, isolation point access)?
- Is a customer-facing EV charging point available at the dealership, certified by a licensed electrical contractor and compliant with local electrical safety standards?
- Are charging cables and charging equipment at the dealership certified for the EV models sold, covering the correct connector type, charging standard, and power rating?
- Is the facility's electrical infrastructure (supply capacity, earthing, RCD protection) assessed as adequate for EV charging loads without risk of overloading?
Manpower and tools
- Is at least one technician per shift trained and certified for high-voltage EV/HV work, with valid certification on file and refresher training tracked?
- Are OEM-specified EV diagnostic tools available, updated to the current software version, and capable of communicating with all EV models sold or serviced?
- Is HV personal protective equipment (Class 0 or higher insulating gloves, HV-rated tools, face shield) available, inspected, and within its test validity period?
- Is EV battery health assessment equipment available, allowing a state-of-health (SoH) check to be offered to customers as a service item?
Safety and customer handling
- Is a documented EV/HV safe-work procedure in place, covering system isolation, interlock verification, and re-energisation — and are certified technicians able to describe the steps without referring to documentation?
- Are sales staff trained on EV range, charging, and ownership basics, sufficient to answer first- level customer questions without referral to a technician?
- Is a process in place for handling EV thermal events (battery fire or smoke) — with all staff aware of the correct response, appropriate fire suppression equipment available, and emergency services contact information posted?
Documentation and governance
- Are EV-specific warranty terms (battery warranty, capacity guarantee, charging system warranty) documented and understood by service advisors, who can communicate them accurately to customers?
- Are EV service records maintained separately or clearly tagged in the DMS, allowing EV- specific service history to be retrieved for warranty or resale purposes?
- Is EV readiness reviewed as part of the regular management operational review, with gaps in certification, tools, or facility tracked to resolution rather than accepted as background risk?
- Is there a named EV champion or lead technician at the dealership, responsible for maintaining EV technical competence and serving as the first escalation point for EV service queries?
How to run it
How the scoring works
Before the visit, fill in the dealer or centre, the auditor, the date and the audit cycle. Then score each of the 15 checks from 1 to 5 on what you see on the day, not on what the site aims for, and add them up out of 75.
- 1Not in place
- 2Attempted
- 3Defined
- 4Managed
- 5Fully sustained
- Green60–75 · 80–100%Compliant. Keep the standard.
- Amber38–59 · 50–79%Improvement needed: a structured action plan within 30 days.
- Red0–37 · Below 50%Priority intervention, escalated to regional management.
Then close every gap
Each gap goes into the action plan tracker and moves through four stages until the auditor closes it.
- 1PendingOwner and close date set
- 2In progressWork under way, evidence gathered
- 3CompletedEvidence submitted for review
- 4ApprovedVerified and closed by the auditor
