Warranty Documentation Checklist
Covers job cards, technician reports, customer complaints, photos, diagnostic reports, repair orders, invoices, and approval records.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is the original job card retained on file for every warranty claim, matching the claim reference number?;
2. Is the customer's complaint recorded on the job card in the customer's own words, rather than pre-translated into a technical fault description?;
3. Is the job card signed by the customer at intake, confirming the recorded complaint and vehicle condition?;
4. Are job cards for warranty claims retained for the minimum period required by OEM policy, with no premature disposal?;
5. Does every warranty file include a technician's written findings describing the fault, cause, and corrective action taken?;
6. Are photographs of the failed part or defect included in the file where required by OEM policy, clearly showing the fault?;
7. Are photographs date-stamped or otherwise verifiable as being taken during the relevant repair, not reused from a prior claim?;
8. Is the technician's name and certification level recorded against the warranty repair, supporting accountability for the diagnosis?;
9. Is a diagnostic tool printout or report attached to the file for claims involving electronic or sensor-related faults?;
10. Does the diagnostic report content support the fault code and labour operation claimed, with no inconsistency between the two?;
Customizable Audit Programs to Suit Your Business Needs
Nuestro sistema flexible le permite crear listas de preguntas personalizadas, agruparlas en programas significativos y garantizar el cumplimiento en varios departamentos. Vea una vista previa de los programas de muestra y las listas de preguntas para comprender cómo puede mejorar su proceso de auditoría con facilidad.