AutoSmart Audit questions and answers

No. Pricing is per outlet, not per user. You can add unlimited users, including auditors, PICs, zone managers, and more users without incurring additional charges.

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Yes. You can request a trial instance with sample data to explore the reporting suite, dashboard visuals, and analytics features before going live.

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AutoSmart Audit can be fully configured and launched in just 3–5 business days. For larger deployments, including training and custom workflows, implementation can take up to 2–4 weeks.

Yes. Our solution specialists and customer success team help with the whole migration, from creating your templates and importing data to training your users, for a smooth move from your existing tools or systems.

Many clients have transitioned from in-house or custom systems to AutoSmart due to its higher flexibility, lower maintenance overhead, and rapid evolution. We support seamless migration without disrupting your operations.

Yes. AutoSmart is fully configurable, allowing you to build audit templates aligned with regulatory frameworks like SASO (Saudi Arabia), ESMA (UAE), or OEM-specific brand standards, ensuring full compliance across markets and regions.

Read our SASO guide →

Yes. Our intuitive audit builder includes a live preview feature that shows exactly how each question will appear on the auditor’s device. This ensures clarity and consistency, minimising confusion during actual audits.

Yes. Each audit question can be enriched with guides that include ideal benchmarks, visual samples, expected outcomes, and reference documents to ensure auditors understand the purpose and standards behind each checkpoint.

Yes. With the right permissions, users can build and manage their own audit or survey checklists tailored to specific needs.

Browse free audit checklists →

Yes. Self-audits can be enabled for selected locations or teams, providing local teams with autonomy while maintaining oversight.

Yes. Audits in progress are auto-saved, allowing users to pause and resume without data loss.

Yes. Auditors can work without an internet connection: everything saves on the device and uploads automatically when the signal returns.

The platform supports audits for all key dealership areas like brand compliance, facility checks, workshop operations, reception, tools, safety, accessories display, and process adherence.

Yes. You can input outcomes from external mystery shopping programmes, including photo evidence and notes, and view them alongside standard audit results.

Photos and written notes are supported. At this time, barcode scanning and video uploads are not part of the platform.

It can be configured. For self-audits or sensitive checkpoints, you can make image upload mandatory even for compliant answers.

Yes. You can define which questions require mandatory photos, ensuring visual evidence is provided where it matters most.

Yes. The platform can disable gallery uploads, requiring users to capture images directly via the device’s camera for authenticity.

Yes. Each photo can carry its location, so you can check where the evidence was captured during an audit.

Yes. AutoSmart Audit turns every failed item into a trackable task. Each task is assigned a due date, a PIC, and flows through a Kanban-style board (Pending → In Progress → Completed) to maintain visibility and accountability.

Definitely. PICs can be mapped at the question level, and AutoSmart automatically notifies them if non-compliance is logged. They can then respond directly with corrective actions, supporting notes, and photographic evidence, all tracked within the system.

Yes, auditors can quickly add new PICs on the fly during an audit. This feature ensures accurate responsibility mapping, even when roles change or new team members are involved.

The person in charge updates each action with notes and images. The system automatically escalates unresolved or overdue tasks based on configured rules.

Yes. An action plan can be created by one user, assigned to another for execution, and then routed to an approver for sign-off, ensuring complete accountability.

Yes. You can set escalation rules based on deadlines, severity, or issue types to ensure follow-ups happen without manual intervention.

Yes. Each issue can be tagged with codes or categories, making it faster and easier to generate detailed, filtered reports and trend insights.

Yes. AutoSmart maintains a full issue history, enabling you to monitor recurring problems and highlight persistent non-compliance areas.

Absolutely. AutoSmart Audit tracks performance across time frames, month on month or quarter on quarter. You can compare Month 1 with Month 2 or Q1 with Q2, spot recurring failures, measure progress, and review the photo evidence and actions taken.

Yes. You can define your own scoring brackets (e.g., 91–100 Gold) and segment performance by brand, location, region, or outlet type. This makes benchmarking and performance evaluation highly actionable.

Reports can be exported in PDF or Excel formats and include network-wide dashboards, individual outlet scorecards, and trend analysis views.

Yes. Layouts for reports, checklists, and action plans can be branded and formatted to match your requirements.

Yes. All data can be exported for use in BI platforms, data warehouses, or external reporting systems.

Through real-time checklists, automatic scoring, evidence capture, action tracking, and network-wide dashboards, AutoSmart promotes higher accountability and standardised compliance across your dealer network.

Yes. User permissions are highly configurable. You can restrict visibility by department or location to ensure users only see what’s relevant to them.

Yes. Permissions can be defined by user role, access level, location, or department to ensure secure and relevant access.

Yes. You can limit a user’s access, so they only see the brands, branches, or audit programmes they are responsible for.

Yes. Whether you manage multiple OEM brands or diverse business entities, AutoSmart lets you oversee them all from a unified platform.

Yes. AutoSmart allows segmentation by brand, region, or outlet type, making it ideal for complex, multi-tiered organisations.

No. AutoSmart Audit is our own software, built by our team and run in the cloud.

Yes. We support flexible deployment, in the cloud or on your own servers, based on your IT infrastructure and compliance requirements.

We use industry-standard, secure database technologies to ensure reliability, performance, and scalability.

Yes. We offer comprehensive documentation for admins, auditors, and managers to help them navigate and use the platform effectively.

Yes. We provide detailed tutorial videos and live demo sessions for set-up and training, as needed.