Warranty Claim Approval Checklist
Covers claim validation, policy eligibility, approval hierarchy, exception handling, goodwill approval, and claim status tracking.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is the vehicle's warranty status (active, expired, extended) verified against the OEM system before a claim is validated?;
2. Is the claimed fault checked against current warranty policy exclusions before approval is sought?;
3. Is prior service history reviewed to confirm the vehicle has been maintained in accordance with warranty conditions (e.g., scheduled maintenance)?;
4. Is a consistent eligibility check applied to every claim, rather than approval being based on the claim's submitter or dealership relationship?;
5. Is a documented approval hierarchy in place, defining which claim values or types require which level of sign-off?;
6. Are claims above the standard threshold escalated to the correct approval level (regional/OEM) rather than approved locally?;
7. Is segregation of duties maintained, with the approver being someone other than the person who created or submitted the claim?;
8. Is approval turnaround time tracked against target, with delays escalated according to a defined process?;
9. Is a documented process followed for goodwill claims (out-of-warranty assistance), including required justification and sign-off level?;
10. Are goodwill approvals tracked separately from standard warranty claims, allowing visibility of goodwill spend over time?;
Customizable Audit Programs to Suit Your Business Needs
Nuestro sistema flexible le permite crear listas de preguntas personalizadas, agruparlas en programas significativos y garantizar el cumplimiento en varios departamentos. Vea una vista previa de los programas de muestra y las listas de preguntas para comprender cómo puede mejorar su proceso de auditoría con facilidad.