Warranty Policy Compliance Checklist
Covers OEM warranty policy adherence, repair guidelines, claim limits, timelines, authorization rules, and dealer compliance.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is the current OEM warranty policy document available and accessible to warranty administrators and service staff?;
2. Are policy updates from the OEM/distributor cascaded to relevant staff within a defined timeframe of release?;
3. Can warranty administrators and service advisors correctly state current policy positions on common scenarios when checked at random?;
4. Is a log maintained of policy briefings conducted, confirming which staff have been updated on which policy version?;
5. Are repairs performed in accordance with the OEM's documented repair procedure for the specific fault, rather than a workshop-preferred shortcut?;
6. Is the use of genuine OEM parts (versus aftermarket or substitute parts) verified for all warranty repairs, as required by policy?;
7. Are technical service bulletins (TSBs) relevant to the fault checked and applied before a warranty repair is finalised?;
8. Is repair work consistent with the claimed labour operation, with no work performed outside the scope of the approved claim?;
9. Are claim value limits per repair type understood and adhered to, with claims exceeding standard limits handled via the correct exception process?;
10. Are claim submission and customer notification timelines as specified by OEM policy being consistently met?;
Customizable Audit Programs to Suit Your Business Needs
Nuestro sistema flexible le permite crear listas de preguntas personalizadas, agruparlas en programas significativos y garantizar el cumplimiento en varios departamentos. Vea una vista previa de los programas de muestra y las listas de preguntas para comprender cómo puede mejorar su proceso de auditoría con facilidad.