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Toyota’s dedication goes beyond building reliable vehicles and delivering excellent customer service. Behind the scenes, the company supports its dealerships through two key programs: DERAP and DPOK, which focus on environmental responsibility and operational...

To ensure every dealership meets Toyota’s high standards and delivers exceptional customer service, the company created the Toyota Service Management (TSM) program. This service compliance framework outlines specific benchmarks for after-sales operations, helping...

As automotive technology accelerates from electric drivetrains to advanced driver assistance systems (ADAS) standards must evolve to ensure safety, sustainability, and operational consistency. British Standards Institution (BSI) automotive standards, particularly BS...

When it comes to vehicle service, Toyota’s reputation for quality doesn’t stop at manufacturing. It continues into the dealership experience through Kodawari, Toyota’s globally implemented standard for after sales excellence. In...

There are many OEM audit standards today, it can feel like navigating a maze. If you're running an automotive dealership, you know that staying compliant with OEM standards is essential. But with every automotive brand following its own set of guidelines, how do you...

What Are Toyota Kodawari Standards, And Why Should Dealerships Care? In the automotive industry, consistency is everything. Whether it's your service quality or facility layout, the best dealerships run like clockwork. That’s exactly what Toyota’s Kodawari Standards...

Auto dealership standards cover everything from customer service and showroom appearance to sales practices and employee training. In this blog, we break down the different types of standards that help dealerships maintain quality, trust, and brand consistency across...

¿Quiere orientarse en el mercado automovilístico de los Emiratos Árabes Unidos? Esta guía completa abarca todo lo que necesita saber sobre las leyes de protección al consumidor para concesionarios de automóviles, para que pueda comprar o vender con confianza, sabiendo que sus derechos están protegidos en cada paso del proceso. Introducción ¿Está usted...

Dealer standards play a crucial role in shaping the automotive industry, they ensure consistent service, build customer trust, and help maintain the integrity of each brand. In this blog, we dive into how these standards impact everything from sales to long-term...