Aftersales Corrective Action Plan Checklist
Covers process gaps, responsible person, root cause, action plan, timeline, evidence submission, follow-up, and closure effectiveness.
Ejemplos de programas de auditoría
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1. Is each corrective action item clearly linked to a specific aftersales finding (audit gap, KPI miss, customer complaint trend, warranty rejection pattern)?;
2. Is a named responsible person assigned to each action item at the individual level, not only at department level?;
3. Has the Aftersales Manager formally acknowledged the identified gap and confirmed ownership of the corrective action before the plan is activated?;
4. Are recurring gaps (same issue appearing across multiple audit cycles) flagged as systemic rather than treated as individual incidents?;
5. Is a root cause statement documented for each action item, identifying whether the gap stems from a process, training, system, resource, or management failure?;
6. Does the corrective action directly address the documented root cause, rather than only treating the surface symptom?;
7. Is the action plan specific and measurable, with a defined deliverable (e.g., 'updated SOP distributed and acknowledged by all advisors by [date]')?;
8. Where a gap affects multiple roles or processes, does the action plan address all affected touchpoints rather than only the most visible one?;
9. Is the type of evidence required to close each action item defined upfront and matched to the nature of the gap?;
10. Is submitted evidence reviewed by someone other than the person responsible for the action, before the item is accepted as resolved?;
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