Aftersales KPI Review Checklist
Covers service revenue, labor revenue, parts revenue, retention, productivity, bay utilization, CSI, repeat repair, and warranty performance.
Sample Audit Programs
For the complete checklist, and scoring criteria download the file
1. Is service labour revenue tracked monthly against target, with variance analysed by category (maintenance, mechanical, warranty, body) rather than as a single total?;
2. Is parts revenue tracked separately, with parts-to-labour ratio reviewed to identify upsell or inventory supply opportunities?;
3. Is revenue per repair order tracked, with trend analysis identifying whether revenue changes are driven by volume or by average transaction value?;
4. Is a revenue recovery opportunity identified for recurring revenue gaps (e.g., low maintenance capture, low accessory attachment), with an action plan in place?;
5. Is technician efficiency (standard hours produced versus hours attended) tracked and reviewed weekly, not only in monthly reports?;
6. Is bay utilisation tracked as a distinct metric from technician efficiency, with underutilised bays reviewed for structural versus demand-related causes?;
7. Is workshop throughput (number of repair orders completed per day) tracked and used to validate capacity planning and staffing decisions?;
8. Are productivity KPIs shared with the workshop team, not held only at management level?;
9. Is CSI (Customer Satisfaction Index) or equivalent score tracked at advisor level, not only as a dealership aggregate?;
10. Is repeat repair rate tracked and reviewed as a quality KPI, with a target threshold defined and monitored?;
Customizable Audit Programs to Suit Your Business Needs
Nuestro sistema flexible le permite crear listas de preguntas personalizadas, agruparlas en programas significativos y garantizar el cumplimiento en varios departamentos. Vea una vista previa de los programas de muestra y las listas de preguntas para comprender cómo puede mejorar su proceso de auditoría con facilidad.