Lista de comprobación para la entrega de vehículos tras una reparación por colisión
Covers final quality inspection, vehicle cleaning, invoice explanation, replaced parts explanation, insurance closure, customer sign-off, and follow-up.
Ejemplos de programas de auditoría
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1. Is a final quality inspection conducted before the vehicle is cleaned for delivery, covering panel fit and finish, paint quality, ADAS calibration, glass sealing, mechanical safety, and interior condition?
2. Is the vehicle cleaned to a high standard inside and out before delivery — with all masking residue, compound haze, and workshop marks removed and the vehicle presented as if detailed?
3. Is the delivery appointment confirmed with the customer 24 hours in advance, with a specific collection time agreed?
4. Is the invoice prepared and reviewed before the customer arrives — confirming all items are correctly charged, supplements are included, and no items are missing?
5. Is the completed repair explained to the customer at delivery — describing the work performed, the parts replaced, and any actions taken beyond the original estimate?
6. Are replaced OEM parts or significant damaged parts offered to the customer for inspection, confirming they can see what was replaced?
7. Is the repair warranty explained to the customer at delivery — covering the period, what is warranted, and how to report a warranty concern?
8. Is the insurance claim closure confirmed — confirming the insurer has authorised full payment and that the customer's excess has been correctly collected?
9. Is the customer's signature obtained on a delivery record confirming they have inspected the vehicle, the repair has been explained, and they accept the vehicle as delivered?
10. Is the customer given copies of all delivery documentation — invoice, repair warranty card, parts replaced confirmation — at the point of delivery?
Programas de auditoría personalizables que se adaptan alas necesidades de tuempresa
Nuestro sistema flexible te permite crear listas de preguntas personalizadas, agruparlas en programas bien definidos y garantizar el cumplimiento normativo en los distintos departamentos. Echa un vistazo a los ejemplos de programas y listas de preguntas para descubrir cómo puedes mejorar tu proceso de auditoría con facilidad.