Warranty Policy Compliance Checklist
Covers OEM warranty policy adherence, repair guidelines, claim limits, timelines, authorization rules, and dealer compliance.
Ejemplos de programas de auditoría
Para consultar la lista de comprobación completa y los criterios de puntuación, descarga el archivo
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1. Is the current OEM warranty policy document available and accessible to warranty administrators and service staff?;
2. Are policy updates from the OEM/distributor cascaded to relevant staff within a defined timeframe of release?;
3. Can warranty administrators and service advisors correctly state current policy positions on common scenarios when checked at random?;
4. Is a log maintained of policy briefings conducted, confirming which staff have been updated on which policy version?;
5. Are repairs performed in accordance with the OEM's documented repair procedure for the specific fault, rather than a workshop-preferred shortcut?;
6. Is the use of genuine OEM parts (versus aftermarket or substitute parts) verified for all warranty repairs, as required by policy?;
7. Are technical service bulletins (TSBs) relevant to the fault checked and applied before a warranty repair is finalised?;
8. Is repair work consistent with the claimed labour operation, with no work performed outside the scope of the approved claim?;
9. Are claim value limits per repair type understood and adhered to, with claims exceeding standard limits handled via the correct exception process?;
10. Are claim submission and customer notification timelines as specified by OEM policy being consistently met?;
Programas de auditoría personalizables que se adaptan alas necesidades de tuempresa
Nuestro sistema flexible te permite crear listas de preguntas personalizadas, agruparlas en programas bien definidos y garantizar el cumplimiento normativo en los distintos departamentos. Echa un vistazo a los ejemplos de programas y listas de preguntas para descubrir cómo puedes mejorar tu proceso de auditoría con facilidad.