For years, dealer excellence has been a loose report card, a clipboard exercise that dealers loathed due to inconsistent grading. However, in an age of shifting to EVs and digital-first buyers, what was once considered aspirational is now a minimum operating standard....
Prueba de presencia en las auditorías del sector de la automoción: A medida que las marcas de automoción se expanden, la gestión del cumplimiento normativo de la red de concesionarios y de servicio se ha vuelto considerablemente más compleja. Se espera que las sedes centrales mantengan unos estándares uniformes en los puntos de venta, los talleres y los servicios de atención al cliente...
Many dealerships who don’t have a customer onboarding checklist find it hard to keep new customers engaged after the first sale. Follow-ups can be delayed, service schedules might be missed, and important paperwork can get overlooked. These gaps can...
The notification of an upcoming OEM audit is far from a standard check and can feel like a frequent, intrusive, and overbearing experience. For many dealerships, the notice of a forthcoming manufacturer OEM audit seems more like a disaster warning than simply another...
Dealerships operate under guidelines set by the OEMs, from the presentation of the store to the arrangement of the product. But why can’t dealerships operate on their own? An effective sop automotive strategy is the answer. A dealership is a direct representation of...
