Toyota not only stands out for its vehicles, but for the philosophy that drives its operations Kaizen, or continuous improvement. While many associate this approach with the factory floor, Toyota has extended this mindset all the way to its dealership network,...
Delivering consistent service quality across multiple locations is essential in the automotive industry. Whether you’re managing a dealership network, car workshop, or service chain, maintaining high standards while ensuring regulatory compliance can be...
Nothing frustrates a customer more than having to return for the same repair. Repeat visits damage trust, cost time, and create avoidable expenses for both the customer and the dealership. Toyota’s Fix-It-Right (FIR) standard is designed to address this by promoting...
Managing consistent quality across automotive dealerships is no small task. For many dealer principals and OEM managers in India, staying on top of operational efficiency, customer satisfaction, and regulatory compliance is increasingly complex. With rising customer...
When customers think of Mercedes-Benz, they expect more than just a premium car. They expect a luxury experience. That expectation doesn’t end on the showroom floor; it’s enforced through the Mercedes-Benz Dealer Evaluation (MBDE), a global dealership...
Nissan’s Retail Environment Design Initiative (NREDI) is a global program aimed at redefining how its dealerships look and function. Originally launched as NREDI 2.0, this initiative was created to modernize showrooms, improve the customer experience, and align...
