Walk into almost any automotive dealership the week before a scheduled OEM visit and you will notice something. Surfaces that had not been touched in months get wiped down. PPE that lives in a drawer gets moved to the workshop bench. Fire extinguisher tags get a fresh...

Aftersales performance is one of the most visible measures of how well a dealer network operates. Customers notice when standards are inconsistent. One centre delivers a smooth, professional experience. Another keeps them waiting, misses follow-up calls, and returns...

Running a dealership is not easy. There are customers to manage, vehicles to track, technicians to coordinate, and administrative tasks that demand constant attention. When a dealership starts losing efficiency, the first instinct is often to blame the team. But in...

If you have ever run an audit across a dealer network and found the same issues appearing again the following quarter, you are not alone. Repeat audit failures are one of the most common and costly problems OEMs face today. Action plans are raised, owners are...

A dealer development audit helps OEMs understand how well each dealership in their network is performing. It is not simply a compliance check, it is a practical evaluation that looks at what is really happening on the ground. Every dealer network is different. Teams...

Una auditoría de un concesionario Kia no es solo una visita rutinaria. Influye en tus puntuaciones CSI, en tu clasificación dentro de la red y en tu derecho a participar en los programas de incentivos para concesionarios. Sin embargo, la mayoría de los concesionarios solo empiezan a prestar atención a los criterios de auditoría de Kia en las semanas previas a la visita del auditor...

La NIADA 2026, que se celebrará del 21 al 24 de junio de 2026 en Colorado, apunta a cuatro cambios importantes en las tendencias de auditoría de los concesionarios. El programa formativo del evento sugiere que los concesionarios considerarán cada vez más el cumplimiento normativo como una actividad que se lleva a cabo durante todo el año, prestarán mayor atención a la documentación,...

Cada departamento de tu concesionario tiene su propio responsable, sus propios objetivos y su propio ritmo. El departamento de ventas cumple sus cifras mensuales. El de servicio alcanza su objetivo de horas de mano de obra. El de recambios mantiene el inventario en movimiento. Sobre el papel, cada área parece funcionar bien. Pero cuando se analiza el conjunto...

An automotive dealership facility audit is a detailed inspection of the dealership's building, grounds, and customer areas. It checks if they meet OEM brand standards, safety codes, and franchise rules. It differs from a financial audit or an operational review. This...

Running a single dealership facility audit is straightforward. Running 80 of them,  across multiple markets, with different field representatives every quarter, is where dealer facility audit standardisation becomes not just useful, but operationally necessary....