A dealer development audit helps OEMs understand how well each dealership in their network is performing. It is not simply a compliance check, it is a practical evaluation that looks at what is really happening on the ground. Every dealer network is different. Teams...

Una auditoría de un concesionario Kia no es solo una visita rutinaria. Influye en tus puntuaciones CSI, en tu clasificación dentro de la red y en tu derecho a participar en los programas de incentivos para concesionarios. Sin embargo, la mayoría de los concesionarios solo empiezan a prestar atención a los criterios de auditoría de Kia en las semanas previas a la visita del auditor...

La NIADA 2026, que se celebrará del 21 al 24 de junio de 2026 en Colorado, apunta a cuatro cambios importantes en las tendencias de auditoría de los concesionarios. El programa formativo del evento sugiere que los concesionarios considerarán cada vez más el cumplimiento normativo como una actividad que se lleva a cabo durante todo el año, prestarán mayor atención a la documentación,...

Cada departamento de tu concesionario tiene su propio responsable, sus propios objetivos y su propio ritmo. El departamento de ventas cumple sus cifras mensuales. El de servicio alcanza su objetivo de horas de mano de obra. El de recambios mantiene el inventario en movimiento. Sobre el papel, cada área parece funcionar bien. Pero cuando se analiza el conjunto...

An automotive dealership facility audit is a detailed inspection of the dealership's building, grounds, and customer areas. It checks if they meet OEM brand standards, safety codes, and franchise rules. It differs from a financial audit or an operational review. This...

Running a single dealership facility audit is straightforward. Running 80 of them,  across multiple markets, with different field representatives every quarter, is where dealer facility audit standardisation becomes not just useful, but operationally necessary....

Warranty compliance across a dealer network is not just an administrative concern. It directly affects claim recovery, audit outcomes, dealer profitability, and OEM reputation. Poor warranty controls often lead to rejected claims, recurring repairs, inflated warranty...

Automotive workshops rarely lose efficiency overnight. The decline usually happens gradually; tools left out after use, storage areas turning inconsistent, cleaning routines skipped, and visual controls ignored. Without a structured audit process, even a...

A repeat repair is one of the costliest failures in dealership aftersales operations. When a customer returns with the same unresolved issue, the dealership absorbs additional labour time, workshop capacity loss, warranty exposure, and reduced customer trust. Over...

When the same non-compliances appear in dealer audits cycle after cycle, the issue rarely sits with one dealer alone. Repeated findings usually point to a weakness in the audit process, corrective action system, or operational standards across the network. For OEMs...