Honda’s reputation for reliability is about more than just its vehicles. It also involves the customer experience. The Honda Clinic is an internal audit and service quality program designed to assess and enhance every area of a Honda dealership’s operations. It...
Honda Clinic: Elevating Dealership Standards Through Service Audits and Process Discipline If you’ve ever visited a Honda dealership, you’ve likely experienced a level of service that feels polished and professional. That’s because Honda runs a structured program...
Toyota’s dedication goes beyond building reliable vehicles and delivering excellent customer service. Behind the scenes, the company supports its dealerships through two key programs: DERAP and DPOK, which focus on environmental responsibility and operational...
To ensure every dealership meets Toyota’s high standards and delivers exceptional customer service, the company created the Toyota Service Management (TSM) program. This service compliance framework outlines specific benchmarks for after-sales operations, helping...
As automotive technology accelerates from electric drivetrains to advanced driver assistance systems (ADAS) standards must evolve to ensure safety, sustainability, and operational consistency. British Standards Institution (BSI) automotive standards, particularly BS...
When it comes to vehicle service, Toyota’s reputation for quality doesn’t stop at manufacturing. It continues into the dealership experience through Kodawari, Toyota’s globally implemented standard for after sales excellence. In Japanese, Kodawari means...
