Running a dealership is not easy. There are customers to manage, vehicles to track, technicians to coordinate, and administrative tasks that demand constant attention. When a dealership starts losing efficiency, the first instinct is often to blame the team. But in...
If you have ever run an audit across a dealer network and found the same issues appearing again the following quarter, you are not alone. Repeat audit failures are one of the most common and costly problems OEMs face today. Action plans are raised, owners are...
A dealer development audit helps OEMs understand how well each dealership in their network is performing. It is not simply a compliance check, it is a practical evaluation that looks at what is really happening on the ground. Every dealer network is different. Teams...
Una auditoría de un concesionario Kia no es solo una visita rutinaria. Influye en tus puntuaciones CSI, en tu clasificación dentro de la red y en tu derecho a participar en los programas de incentivos para concesionarios. Sin embargo, la mayoría de los concesionarios solo empiezan a prestar atención a los criterios de auditoría de Kia en las semanas previas a la visita del auditor...
NIADA 2026, taking place June 21–24, 2026, at Colorado, points to four major shifts in dealer audit trends. The event’s education agenda suggests that dealerships will increasingly treat compliance as a year-round activity, place greater emphasis on...
Cada departamento de tu concesionario tiene su propio responsable, sus propios objetivos y su propio ritmo. El departamento de ventas cumple sus cifras mensuales. El de servicio alcanza su objetivo de horas de mano de obra. El de recambios mantiene el inventario en movimiento. Sobre el papel, cada área parece funcionar bien. Pero cuando se analiza el conjunto...
